Assistant General Manager

Job Location: Niles, OH 44446; Position Type: Full Time; Job Shift: Afternoon/Evening SUMMARY DESCRIPTION The Assistant Manager plays a key role in supporting the Club Manager with all aspects of club operations, ensuring an exceptional “Judgement Free Zone®” experience for all members. This position helps lead the team, drive membership growth and retention, and maintain a clean, safe, and welcoming environment in line with Planet Fitness standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Staff Leadership & Training Support hiring, training, and performance management of team members. Supervise, train, and motivate front desk and cleaning staff to provide excellent member service. Lead by example to promote a positive and team‑oriented work environment. Motivate and coach staff to ensure team performance meets company standards. Support staff scheduling and time management. Operations & Facility Management Manage all daily club operations, ensuring all areas are clean, safe, and fully functional. Enforce club policies and safety procedures. Assist with scheduling and supervising staff. Perform front desk functions including but not limited to: Answering phones and assisting callers Checking in members and new member sign‑ups Conduct tours for prospective members Handling member requests, issues, and questions Support facility cleanliness and maintenance to meet or exceed company standards. Monitor inventory and order supplies as needed. Provide shift coverage as needed for absent employees or staffing purposes. Member Experience & Customer Service Promote and maintain the “Judgement Free Zone®” philosophy in every interaction. Create a welcoming atmosphere for all members, prospective members and guests. Ensure staff follow superior customer service guidelines. Lead by example in maintaining a clean workspace and encouraging team accountability through positive reinforcement and clear expectations. Resolve member concerns or complaints professionally and promptly. Support a positive, motivating, and inclusive club atmosphere. Maintain a strong presence on the club floor to engage with members and monitor staff performance. PHYSICAL DEMANDS/REQUIREMENTS AND WORKING ENVIRONMENT Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment. Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. Vision and Hearing: Normal vision and hearing, with or without correction. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions. Qualifications Required Must be 18 year of age or older. Must be able to work onsite, this is not a remote position. Superior customer service skills fitness industry preferred. Strong leadership, communication and conflict resolution skills. Hard working, enthusiastic and energetic. Strong problem resolution skills. Obtain and maintain CPR/AED Certification within required timeframes. Obtain Tanning Certification within company required timeframes. Qualifications Preferred Previous supervisory or management experience. Prior experience working in a club fitness setting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). High School Diploma or Equivalent. Why you should join Planet Fitness? Contribute to changing people’s lives every day by helping us create a healthier Planet! Work alongside an amazing group of talented, dynamic professionals! Want more reasons? Medical, Dental, Vision Insurance PTO – Paid Time Off Free Black Card Membership 401(K) and Roth Retirement Savings Plans Healthcare and Dependent Care Flexible Spending Accounts STD, LTD, Term Life Insurance and other benefits We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. Note: We participate in E-Verify for all Utah locations. E-Verify Participation Poster: E-Verify Right to Work Poster: #J-18808-Ljbffr