Case Manager - Bilingual

About OUR Organization :
OUR Center is truly a community-based agency. We are here to provide a safe, accessible place for families to connect with comprehensive, coordinated services that help strengthen families and self-reliance. OUR Center works closely with many other agencies in the community to assist St. Vrain Valley School District residents in need. The OUR Center is a proud member of the Family Resource Center Association!

As an employee at OUR Center, you’ll enjoy:

• Medical, Dental, and Vision Insurance.
• Paid holidays.
• Sick Leave & PTO.
• 403(b) with company match.
• Company-paid Life Insurance, Accidental Death & Dismemberment, and Long-Term Disability.
• Free breakfast and lunch for all employees.
• OUR policies and practices follow a family-friendly approach.

Position Description: Reporting to the Family Development Services Manager, the Resource Specialist is responsible for building and maintaining nurturing relationships with participants to identify barriers to self-sufficiency. Assessing the strengths and needs of each individual or family, the Resource Specialist partners with participants to establish goals, facilitating resources with and between community partners. Essential Duties:

• Engages with participants to establish and achieve goals in order to achieve self-sufficiency, providing excellent customer service.
  • Meets regularly with participants to coordinate service plans and promote goal achievement.
  • Timely and accurately enters required intake, eligibility, and service data in to case management database.
  • Connects participants with community resources identified to be of benefit.
  • Assists participants with public benefits pre-eligibility determination.
  • Evaluates eligibility and provides direct financial assistance, with support from FDSM.
• Collaborates with community partners to develop and nurture strong relationships for mutual benefit and resource referral.
  • Develops, maintains and nurtures relationships within the community at large, staying abreast of current issues impacting all stakeholders, including the St. Vrain Valley School District (SVVSD) and Boulder County Housing and Human Services (BCHHS).
  • Collaborates with community partners in transfer of referrals.
  • Attend meetings, trainings and development opportunities provided by community partners and external stakeholders.

Other Duties:

• Other duties as assigned.

QUALIFICATIONS:
Education and Training:

• High school diploma required.
• Bachelor’s degree in a related field preferred.

Experience:

• Minimum one year experience in case management.
• Minimum three years’ experience using Microsoft Office.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills, in both English and Spanish.
• Demonstrated ability to work collaboratively.
• Excellent organizational skills and attention to detail.
• Ability to occasionally work outside of regular office hours in order to meet organizational commitments in the community.

Physical Requirements and Working Conditions:

• Work is primarily performed in a typical office setting.
• Prolonged periods of using a computer.
• Occasional lifting and carrying of approximately 20 lbs.

OUR Center is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OUR Center makes hiring decisions based solely on qualifications, merit, and business needs at the time. #J-18808-Ljbffr