Pool Operations Manager

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life's accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Pool Operations Manager

Oversees the quality and success of all pool operations including the management of the Deck Supervising staff, Golden Teachers and Swim Instructors, as well as the on-deck staff, maintenance of pool environment and interaction with students and parents/guardians. Maintains expert-level knowledge of the Goldfish Swim School curriculum and demonstrates thorough knowledge of GSS management policies and practices. Audits all Deck Supervisor rosters for User Defines, 4MC/6MC/8MC students and proper class placements based on age. Improves efficiencies by merging classes, closing classes and creating new classes as needed. Audits the Visual Scheduler to assure all classes have been properly created, class sizes are appropriate and class costs are correct.

Duties and Responsibilities:

1. Provides leadership, discipline and constructive feedback to Deck Supervisors, Instructors and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum.
2. Conducts periodic evaluations of Deck Supervisors, Instructors and Deck Teachers and holds them to a higher standard.
3. Interacts with parents/guardians to discuss student progress.
4. Acts as a GSS "ambassador" to ensure customer satisfaction.
5. Conducts weekly audits of the Deck Supervisor Rosters, Deck Supervisor Notes, Training Logs, Pump Room Checklist, Cleaning Checklist and Visual Scheduler.
6. Acts as a substitute Deck Supervisor, Instructor or Deck Teacher when necessary.
7. Provides a weekly report from the following audits due no later than Sunday:

• Deck Supervisor Rosters – 6MC and 8MC students
• Plan of action for each student – including specifics (i.e. why they are not progressing)
• Deck Supervisor Notes – Summarized with any information that should be relayed to the Management team
• Training Logs – Progress of current trainees as well as feedback and a plan of action (if necessary) to assist the trainee
• Pump Room Checklist – Any anomalies found on the checklist that may require further attention (vastly varied ORP readings, temperature swings, etc.).
• Cleaning Checklist – Feedback on what could get done each week
• Visual Scheduler – Feedback on any classes that are being merged, closed or created and any classes with improper costs, class sizes, class types, etc.

• Works hand-in-hand with the Deck Supervisors, Instructors and Deck Teachers on varying shifts to help improve their skillsets.

• Provides advice, tips and support to the Deck Supervisor on shift
• Assists the Deck Supervisor staff in working with 4MC, 6MC, and 8MC students.
• Provides support and constructive feedback to Instructors in water.
• Provides support to Deck Teachers by speaking to the importance of safety in our program, assisting with duties (ribbons, lesson supplies, etc.), and coaching them on what the Deck Supervisors look for from Instructors.

• Completes written performance reviews (GSRs) of the Deck Supervisors, providing constructive feedback to help improve their performance as needed.
• Holds monthly meetings with the Deck Supervisors and Management to go over performance reviews (GSRs) of the aquatic staff. Discusses items to address in workshops and in-services.
• Assists Management and Deck Supervisor staff in conducting workshops and in-service training.
• Establishes a relationship with all new employees.
• Conducts all the aquatic-based new hire training.
• Floats in the water at least 1 shift a week to ensure quality standards are being met.
• Works with the managers to establish training goals.
• Generates and responsible for the absentee analyst report.
• Generates and responsible for the cancellation report.
• Sends quarterly surveys to employees to see how our training processes can improve.
• Assists with all W.A.T.E.R. Safety presentations.
• Helps ensure Water Safety Awareness Week and Day are successful.
• Looks for opportunities to merge classes and create new ones.
• Ensures the flow of shifts on the deck are running properly: great door calls, excellent pre-shift meetings and great deck teacher rotations.
• Helps to ensure special needs lesson standards are being met.
• Supervises all Golden Teachers and collects all training logs.
• Manages all Goldfish Swim Team Coaches.
• Responds and creates an action plan for shifts and Family Swims.
• Creates daily shift notes and sends them to the General Manager and Assistant General Manager.
• Provides weekly report summarizing the status of 6MC and 8MC students, Deck Supervisor notes, training logs, pump room checklist and the cleaning checklist.
• Fulfills other duties or responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED is preferred. Two or more years as a swim instructor required. Experience as a youth sports instructor/coach, camp counselor and/or teacher preferred. College degree preferred. Optional CPO Certification.

Certificates and Licenses: Lifeguard, CPR/AED, First Aid certifications and Ellis lifeguarding certifications required.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. Compensation: $21.00 - $26.00 per hour