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Operations Specialist

Sizzler USA

SUMMARY : The Operations Specialist is responsible for supporting the daily operational efficiency of corporate and franchised-owned restaurants. This role involves assisting in performance management, compliance, staff training, and maintaining brand standards across multiple locations.


PRINCIPAL RESPONSIBILITIES AND/OR DUTIES

  • Assist in overseeing daily operations across corporate and franchise restaurant locations to ensure efficiency and profitability.
  • Monitor compliance with company policies, health and safety regulations, and industry standards.
  • Conduct routine restaurant visits to assess operational performance and provide on-site support.
  • Support restaurant teams in troubleshooting operational issues and implementing solutions.
  • Assist in analyzing key performance indicators (KPIs), including sales, labor costs, and operational expenses.
  • Work closely with restaurant managers to ensure proper training and development of staff.
  • Ensure adherence to brand standards and consistency in service, food quality, and safety.
  • Work cross-functionally with marketing, HR, and operation teams to ensure alignment with business objectives.
  • Assist in the coordination and execution of SIGS (Sizzler Implementation Guides) and TIGS (Training Implementation Guides).
  • Write and edit training materials for both company and franchise restaurants.
  • Other responsibilities as assigned.
QUALIFICATIONS
  • AA or bachelor's degree in hospitality management, Business Administration, or a related field (preferred but not required).
  • Problem-solving and communication skills.
  • Committed to and actively work to continuously improve skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and restaurant management software.
  • Ability to travel to different restaurant locations as needed (Western United States)
  • Prior restaurant experience preferred.
  • Preferred Bilingual
  • Must have a valid driver's license
ABILITY
  • Ability to lift to 50 lbs.
  • Ability to sit, kneel, crouch, stoop or be on feet for extended periods of time.
  • Ability to work for extended periods in both hot (kitchen) and cold (freezer) environments.
  • Ability to make repetitive motions.
  • Ability to spend significant time in a car driving in heavy traffic to and from restaurants, as required.

Employee Name (please print):


Employee Signature: _________________________________________________ Date:
Vacancy posted 4 days ago
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