Operations Specialist

SUMMARY : The Operations Specialist is responsible for supporting the daily operational efficiency of corporate and franchised-owned restaurants. This role involves assisting in performance management, compliance, staff training, and maintaining brand standards across multiple locations.


PRINCIPAL RESPONSIBILITIES AND/OR DUTIES

• Assist in overseeing daily operations across corporate and franchise restaurant locations to ensure efficiency and profitability.
• Monitor compliance with company policies, health and safety regulations, and industry standards.
• Conduct routine restaurant visits to assess operational performance and provide on-site support.
• Support restaurant teams in troubleshooting operational issues and implementing solutions.
• Assist in analyzing key performance indicators (KPIs), including sales, labor costs, and operational expenses.
• Work closely with restaurant managers to ensure proper training and development of staff.
• Ensure adherence to brand standards and consistency in service, food quality, and safety.
• Work cross-functionally with marketing, HR, and operation teams to ensure alignment with business objectives.
• Assist in the coordination and execution of SIGS (Sizzler Implementation Guides) and TIGS (Training Implementation Guides).
• Write and edit training materials for both company and franchise restaurants.
• Other responsibilities as assigned.

QUALIFICATIONS

• AA or bachelor's degree in hospitality management, Business Administration, or a related field (preferred but not required).
• Problem-solving and communication skills.
• Committed to and actively work to continuously improve skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in Microsoft Office and restaurant management software.
• Ability to travel to different restaurant locations as needed (Western United States)
• Prior restaurant experience preferred.
• Preferred Bilingual
• Must have a valid driver's license

ABILITY

• Ability to lift to 50 lbs.

• Ability to sit, kneel, crouch, stoop or be on feet for extended periods of time.
• Ability to work for extended periods in both hot (kitchen) and cold (freezer) environments.
• Ability to make repetitive motions.

• Ability to spend significant time in a car driving in heavy traffic to and from restaurants, as required.

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