Legal Operations Department Manager

Minimum Qualifications / Experience 5+ years of banking or financial services operations experience required. 5+ years of directly related experience in a similar Legal Operations and/or other Departmental role required. 2+ years of experience in a supervisory or management position preferred. Department escalation leadership roles (i.e. Department Lead or Department Senior) considered in lieu of direct supervisory or management specific. Formal Education & Certification Bachelor’s degree preferred. Work Status Full‑Time. Supervisory Responsibility 2 or more direct reports. Travel 0% travel expected. Working Conditions Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Company Overview Woodforest is an Equal Opportunity Employer, including Disability and Veterans. Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award‑winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. By joining Woodforest you will become a part of one of the largest employee‑owned banks in the country! Role Overview The Legal Operations Department Manager is responsible for managing the daily operations of the department including, but not limited to, coordinating and discussing legal matters pertaining to all aspects of Legal Operations with Legal Counsel as needed; escalating operational issues and concerns with the appropriate departments, including senior level managers; and understanding the workflows and intricacies of the Legal CRM Microsoft Dynamics system. The manager must be an expert in reading and understanding levies and liens, garnishments, deceased case issues, and subpoena cases with the ability to make critical decisions and know when these cases need to be escalated to Legal Counsel. The manager must have a good understanding of how to research information in multiple Woodforest systems, including FIS Workstation, D1 Teller research, WAS CRM Microsoft Dynamics and Share Point systems. This position must also work closely with the IT sources to resolve and trouble‑shoot any issues with CRM. The manager must also have proven problem‑solving and critical thinking skills. Key Responsibilities Responsible for the day‑to‑day operations and performance of the Legal Operations teams. Responsible for communicating with Technology Support and other technical staff to troubleshoot any issues with tools or applications to ensure all tools and applications are operating as expected. Oversee the daily work activities of department personnel and perform support duties as needed to ensure that daily objectives are met. Serve as a senior level resource for team members assisting with questions, providing guidance on issue resolution, making critical decisions, solving problems and handling escalated issues. Manage, monitor, evaluate, and coach the performance of staff; approve time sheets and time‑off requests; make decisions on personnel matters such as hiring, promotions and disciplinary actions. Competencies Required Excellent organizational skills with the ability to prioritize and manage workload in a fast paced, high‑volume environment and to instill a sense of urgency in others as necessary to meet deadlines. Developed problem solving, strong decision making, problem solving, critical thinking and analytical skills with strong attention to detail and high concern for data accuracy. Strong leadership, written and verbal communication, and customer service skills. Strong working knowledge of banking policies and procedures with the ability to make decisions using critical thinking skills when reviewing levies, liens, garnishments, subpoenas, court orders, legal research requests, social security account verification, establishment of fiduciary accounts and power of attorneys, and releasing of deceased account holder funds to an estate or beneficiary. Good technical skills with proficiency in Microsoft Office (Excel, Word, Outlook, SharePoint portal sites, CRM), and banking software applications and systems (Bancline, D1 Teller, Mozart). Benefits Strong Culture built on our Core Values: Integrity, Ownership, Service and Community. It’s not just talk. We walk the walk, from the CEO to front‑line employees. Be an Owner and take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest. 401(k) Company Match in ESOP Woodforest adds 50 ¢ for each $1 you save (up to 6 % eligible pay). The match is made in Woodforest stock held in your ESOP account. Opportunities for Long‑Term Growth Take advantage of growth opportunities and professional development to advance in your career. Banking Products & Services Providing convenience, financial savings, and enhanced support to help you achieve your financial goals. Competitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay. Paid Time Away Branch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time. Medical Coverage 12 comprehensive plans available at an affordable cost! Short and Long‑Term Disability & Life, AD&D Insurance 100 % paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well‑prepared for whatever comes your way. Well‑being Program (Employee Assistance Program) that helps you take care of your physical, mental, and financial health. Resource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education. This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment. #J-18808-Ljbffr Woodforest National Bank