Associate, Client Success (Fleet Coach)

Get Started On An Exciting Career At Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About The Role

We're looking for a client-focused professional to join our team as Associate, Client Success Fleet Coach. In this role, you will execute fleet transactions that support product and asset management while applying comprehensive knowledge of the client and Element's products and services. You will resolve issues with a sense of urgency and make clients' interactions with Element easy and consistent. This position contributes to clients' ability to achieve their goals and to Element Fleet's account retention and growth objectives.

What You'll Do

Execute day-to-day tactical requests and activities, complex or routine, in accordance with clients' policies, procedures, and priorities

Apply comprehensive knowledge of the client and Element's products and services

Provide responsive service delivery and request completion or coordination management

Receive, complete, coordinate, and escalate requests and activities that support products and assets for external clients

Manage exceptions to ensure processes and requests are followed up on in a timely manner and a closed-loop process is used with the Partner or Manager

Identify requests that require specialized knowledge or escalation and leverage subject matter experts to quickly and efficiently resolve inquiries

Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions

Support the Client Success team with reporting

Back up and assist other Client Success Partners with their assigned portfolios during absences or other circumstances as required

Basic Qualifications

High school diploma or equivalent required

02 years of relevant customer service or client account management experience, preferably in a B2B service environment

Ability to work in the office a minimum of three days per week

Builds and maintains productive working relationships based on mutual trust at all levels in the organization

Obtains and effectively analyzes data, identifies trends and issues, considers all perspectives, reaches logical decisions or recommendations, and acts quickly to implement solutions

Proficiency in various Microsoft Office applications, including Word, Excel, and PowerPoint

Preferred Qualifications

Education: College/University degree preferred.

BS or BA in business or a related field strongly preferred

Equivalent experience may be considered in lieu of a BS or BA degree

Advanced Excel capabilities are strongly preferred

Collaborates with others across the organization to provide the best solutions

Manages multiple tasks simultaneously in a rapidly changing, fast-paced environment

Location Hopkins, US

Compensation

The hiring base salary range for this position is $49,100 - $67,450 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What's in it for You

A culture of innovation, empowerment, decision-making, and accountability

Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)