Surveillance Officer

Description We are currently looking for aPart Time 38 Surveillance Officerto join our WinStar Surveillance Unit 8 team located at the WinStar World Casino and Resort working. Summary: Ensures the safety of tribal assets through constant observation of all assigned areas. Responsibilities: * Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency - Answers questions in a courteous and professional manner - Determines needs and seeks positive experiences and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains a clean, organized work area and ensures a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area * Prepares incident reports to establish video evidence and perform frequent audits to protect the Chickasaw Nations employees and assets * Updates and reviews current list of barred and banned individuals ensuring strict compliance * Operates a closed-circuit television system to monitor gaming and money-handling activity to ensure proper procedures are followed * Performs all other duties as assigned Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Focus on a single task for pro-longed periods of time * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Define problems, collect data and establish facts * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management * Prepares role specific reports Skills: Essential: * Must be familiar with the Microsoft Office Suite of products * Accurately type 25 words per minute Experience: Essential: * No prior experience required Education: Essential: * High School, GED or Equivalent Credentials: Essential: * Pass gaming background check * Pass Blackjack Test with 70 or higher * Gaming license or permit as required by assigned position Working Conditions: Essential: * May work where cigarette smoking occurs * Bright and Flashing lights * Potential exposure to blue and or white light * Communications phone, computer * Communications written, verbal * Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations * Pass pre-employment drug test * Use computer up to 100% of shift * Manual dexterity * Operate normal office equipment * Sitting up to 100% of shift * Constantly work in small or cramped areas * Visual acuity for detail, distance, color, depth perception * May work day shift * May work evening shift * May work holidays * May work night shift * May be on-call * May work rotating shifts * May work weekend shift Training *It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training. Mission, Vision and Core Values Mission: *To enhance the overall qualit of life of the Chickasaw people. Vision: *To be a nation of successful and united people with a strong cultural identity. Core Values: *The Chickasaw People *Cultural Identity *Servant Leadership *Selflessness *Can Do Attitude *Perseverance *Stewardship *Trust and Respect *Loyalty *Honesty and Integrity *Teamwork Pay will depend on experience No experience required, willing to train. Hours will vary between 30-38 hours per week, various shifts available