Event & Venue General Manager

Event & Venue General Manager

The Event and Venue Management (EVM) team is responsible for leading the integrated operational planning and operations at the venue level for all competition venues as well as some non-competition venues. At Games Time, the Event and Venue Management team leads and manages the event teams at venues, event delivery, venue communication, and venue issue resolution.

The Event & Venue General Manager (EGM) will be responsible for leading the operational planning and delivery for an Olympic and Paralympic Games venue. They will also drive cross-functional operational integration and lead a venue team at Games-time. The role will require significant stakeholder management and major large-scale venue planning and operational delivery experience.

This role reports to the Head of Venues & Sports.

Key Responsibilities:

• Collaborate cross-functionally, lead the development, optimization, and delivery of venue-based Event Operations plans for the venue.
• Lead the venue team to achieve objectives, venue readiness, and deliverables to stakeholders, and venue owner/operator.
• Build strong, productive, and respectful relationships with the venue partner and related stakeholders and serve as the day-to-day venue leadership contact.
• Work cross-functionally to ensure an efficient and effective engagement process with venue partners including managing meeting cadence, stakeholder site visits, venue planning, and operational readiness.
• Work closely with the venue infrastructure and other technical teams to track deliverables.
• Manage venue service levels, identify risks, developing risk mitigation strategies, and leveraging opportunities for creating efficiencies and savings.
• Hire, train, motivate, and lead a diverse, high-performing venue team capable of developing and executing venue operations plans efficiently and effectively.
• Coordinate with venue owners and local authorities to manage the Venue Use Agreement (VUA), ensuring compliance with contractual terms and operational requirements.
• Prepare and deliver written and oral reports on venue agreement and operating planning status to senior leaders and other stakeholders as required including tracking, reporting and solving issues at all phases of the project (planning and operational).
• Manage venue operations collaborating with all stakeholders including athletes, workforce, spectators, partners, and media focusing on a comprehensive, inclusive, fully accessible venue.
• Establish working relationships and coordinate activities with local authorities and security representatives specific to the venue and the venue approach.
• Lead Functional Areas to create the Event Operations Plan and other tools for planning and delivery.
• Champion and embed the LA28 values and behaviors into all facets of engagement, planning and delivery.

Background & Requirements:

• Minimum 8+ years of experience working in relevant roles in the sports and/or event management industry, working on major Games delivery, or major event properties, or event production companies.
• Proven track record of leading the planning and delivery of large-scale, complex event operations across multiple project phases including planning, readiness, and operation.
• Past Games experience is a plus
• Skill working with executives and building cross-functional partnerships and influencing stakeholders across multiple functional areas
• Experience building and leading diverse, high-performing teams
• Negotiation skills and diplomacy in balancing competing interests
• Experience working within a complex, cross-functional organization
• Strong communication skills both written and oral
• Ability to identify issues, analyze problems, and think creatively and innovatively to develop solutions-based approaches
• Experience creating, developing, and refining business process and structure
• Extremely detail-oriented with excellent organizational skills
• High EQ and strong interpersonal skills with a proven track record as a relationship builder
• A high energy level, entrepreneurial spirit, and the ability to manage through a period of growth and change
• Demonstrated commitment to co-creation and collaborative decision making

Expectations:

• Strategic thinker and tactical operator – Ability to translate strategic plans into effective and efficient operational delivery as well as ability to prioritize
• Leadership – Ability to build, lead and motivate a diverse team
• Innovative Approach – Ability to identify opportunities, develop new ideas, and execute on creative concepts while managing to a budget and fixed timelines
• Self-starter – Takes initiative to identify challenges, gathering inputs from key stakeholders, makes quick decisions, and resolves challenges proactively
• Demonstrate a collaborative and flexible approach, adept at navigating the transitional nature of the organization's growth, and swiftly adapting to changing priorities and requirements with a can-do attitude.
• Autonomous agility – Work effectively and independently in a fast-paced, dynamic environment
• Influencing skills – Ability to communicate information, drive understanding, alignment and buy-in across stakeholders and the organization
• Team player – Contribute to a collaborative diverse team environment and work closely with cross-functional teams to achieve objectives
• Problem solver – ability to identify issues and develop effective solutions that meet stakeholder needs
• Fluent working with Office suite products including Microsoft Excel and Power-Point
• Excitement for the role and opportunity to help shape the future of Los Angeles and the Olympic and Paralympic Movement

Education:

• Bachelor's degree required or equivalent work experience

Physical Requirements and Working Conditions:

• The position is in Los Angeles with in-person attendance required.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment
• Ability to travel occasionally to different venues across the Los Angeles region and possibly outside the Greater Los Angeles region
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.

The annual base salary range for this position is $126,000-$160,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.