Bilingual Dental Assistant/Client Service Specialist, Mobile

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health. This is a grant-funded position. Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call View phone number on click.appcast.io or email View email address on click.appcast.io. Position Overview The Dental Assistant Client Service Specialist (CSS) supports patient care services provided by the Dental Clinic. The CSS Dental Assistant is responsible for performing clinical tasks in accordance with all Harris County Public Health (HCPH) and Dental Program protocols. This position will work with the clinical team to create and maintain efficient, patient-centered daily clinic operations while providing comprehensive public health services to all Harris County Public Health Dental Clinic patients seeking dental services. Duties & Responsibilities Receives, screens, interviews clients for eligibility determination, and registers clients; collects co-pay and creates receipts following financial services guidelines; prepares daily/weekly financial reconciliation report for submission to finance. Performs all duties required as part of four-handed chair-side dental assisting; takes and records vital signs; takes prescribed dental radiographs and/or intraoral photographs; charts patient diagnoses in Dentrix electronic dental record as dictated by dentist. Answers telephone inquiries from clients and others; screens calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointment with dental clinical staff; instructs patient as needed regarding visit type; confirms scheduled appointments and updates appointment status in Dentrix electronic record. Performs operatory set-up for each dental patient including barrier placement on high-touch areas; procedure set-up including instrument and dental material selection according to planned procedure. Obtains patient histories and insurance approvals as appropriate; prepares and updates dental charts and associated records; scans all correspondence into Dentrix electronic record. Performs infection control and instrument sterilization according to dental policies and procedures; performs weekly biologic monitoring for autoclaves; performs daily, weekly, and monthly dental preventive maintenance; reports any equipment malfunction or repair needs to supervising dentist. Provides in-operatory support for all dental staff during the dental visit as needed. Provides oral hygiene and post-operative instructions to patient under the guidance of the dentist; participates in school-based and community events to promote oral health. Education Texas Registered Dental Assistant Experience Six months experience in a dental clinical setting as a dental assistant. Certifications/Licenses Valid Texas Driver's License (upon hire) Basic Life Support (BLS) for Healthcare Providers Certification Language Bilingual (Spanish/English) Knowledge, Skills and Abilities Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Excellent communication skills (verbal and written). Ability to work well with public and staff members. Must use personal mobile device for Multifactor Authentication process. Core Competencies Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes. Communication Skills: Focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes. Health Advancement Skills: Focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities. Community Partnership Skills: Focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being. Public Health Science Skills: Focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services. NOTE Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. “See Resume” will not be accepted for qualifications. Position Type and Typical Hours of Work This is a full-time position. Days and hours of work are typically Monday through Friday, from 8 am to 5 pm but these times may vary due to the variability of an event-based schedule. Other days and hours as necessary. Work Environment This job operates in both a clinical environment as well as in alternative community-based settings, including mobile dental events in different locations throughout Harris County. The role routinely uses standard office equipment such as computers, phones, photocopiers and scanners. Physical Demands Must possess the physical ability and manual dexterity to assist the dentist and dental hygienist with direct patient care in a dental clinical setting. Work Location Harris County Public Health: Dental Mobile Team. Primary Reporting Address: 7457 Dr. Suite 324. Houston, Texas, 77036. This position is part of the Mobile Dental Team, which requires travel to multiple community locations within Harris County, as directed. Applicants must be flexible and willing to work at various locations. Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. #J-18808-Ljbffr