Account Manager - Onsite (Irvine, CA)

Rocket Close is seeking an Onsite Account Manager to support our growing partnership with West Capital Lending. This role sits full-time onsite in Irvine, CA and serves as the key liaison between teams—driving communication, resolving escalations, and improving day-to-day operations. As WCL continues to scale, this position plays a critical role in ensuring efficient pipeline support, faster issue resolution, and a strong, visible partnership presence. About the role Act as the primary liaison between WCL and Rocket Close for escalations and transactional support Facilitate quick issue resolution through real-time communication (phone, IM, email) Partner with WCL teams to troubleshoot files, provide status updates, and support pipeline management Build relationships through daily onsite engagement, floor walks, and team interaction Attend meetings and provide visibility into operational and partnership trends Support administrative requests, routing questions and ensuring the right teams are engaged About you Account management, operations, or mortgage/title experience Strong communicator who thrives in a fast-paced, partner-facing environment Organized, detail-oriented, and solution-focused Why this role High visibility with a key strategic partner Direct impact on operational efficiency and service delivery Opportunity to support meaningful growth through 2026 What you’ll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. About us Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you’ll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at View email address on click.appcast.io. The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $70,304.00-$121,500.00 . The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring. As part of the ecosystem of Rocket® we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.