Network Operations Engineer

Piper Companies is seeking a Network Operations Engineer to join a Service Delivery team supporting a key Service Provider account in a hybrid, on-site role based in New York. This is a highly technical, client-facing engineering position focused on post-sales support, network operations, and migration from Cisco to Juniper platforms.

Responsibilities of the Resident Network Engineer include:

• Serve as a Juniper SME for the customer, providing hands-on support across MX304, EX switches, SSR routers, and Mist platforms.
• Lead operational and engineering efforts including troubleshooting, design support, and industrial engineering tasks.
• Provide technical guidance and training to customer teams, including implementation and support personnel.
• Facilitate weekly operations calls to review network health, JTAC case status, and ongoing issues.
• Proactively audit network configurations, alarms, and logs to identify risks and recommend improvements.
• Support migration efforts from Cisco to Juniper, leveraging deep knowledge of both ecosystems.
• Conduct design workshops and collaborate with customer stakeholders to shape sustainable network architectures.
• Test and validate new features, patches, and fixes in both lab and live environments.
• Assist with network inventory tracking and documentation of operating procedures.
• Raise and manage RMAs through resolution.
• Peer with other Resident Engineers to share lessons learned and best practices.

Qualifications for the Resident Network Engineer include:

• 5+ years of experience in service provider or enterprise network engineering roles.
• Strong hands-on experience with Juniper MX, EX, SSR, and Mist platforms.
• Familiarity with Cisco devices and migration strategies.
• Deep understanding of routing protocols including MPLS, ISIS, Segment Routing, and IP-based services.
• Experience with SD-WAN, switching, and Wi-Fi technologies.
• Proven ability to present in front of clients and lead technical discussions.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work independently, take initiative, and maintain a customer-first mindset.
• Willingness to work extended hours and be on-site 2-3 times per week in New York.

Compensation for the Resident Network Engineer includes:

• Salary Range: $140,000 - $160,000
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave (as required by law), and Holidays

I-RE1 #LI-REMOTEJuniper Networks, MX304, EX switches, SSR routers, Mist, Cisco migration, routing, switching, SD-WAN, Wi-Fi, network engineering, client-facing, technical leadership, troubleshooting, design support, JNCIE, JNCIP, JNCIA, MPLS, Segment Routing, ISIS, JTAC, RMA, service provider, professional services, hybrid role, New York onsite