Support engineer

We are looking for 2 Support Engineers Role: Support Engineer With DMS 1 year Fixed term contract (around Euro 55K/anum) Mandatory: Automobile domain, DMS PFB revised JD to find the right candidates. Key Responsibilities Provide L1/L2 production support for Dealer Management System (DMS) applications. Act as the first and second line of support for dealership users, handling incidents and service requests. Perform initial troubleshooting, issue analysis, and triaging, escalating complex issues to L3 when required. Support key dealership workflows , with the understanding that deep expertise in at least one area is sufficient : Vehicle sales and order processing Inventory and stock management Service & aftersales operations Warranty and billing processes Monitor application health and business transactions, ensuring minimal disruption to dealer operations. Log, track, and resolve tickets using ITIL-based incident and request management processes. Provide timely updates to German-speaking stakeholders and users . Maintain knowledge base articles and SOPs for common issues. Collaborate with L3, development, and infrastructure teams for issue resolution. Mandatory Skills & Experience Experience in application/production support (L1 or L2 level) OR strong dealership experience with IT/system responsibility. Strong understanding of the Dealer Management System (DMS) domain. Hands‑on experience with at least one dealership function (Sales, Service, Parts, Warranty, Billing, etc.). Familiarity with: Dealer operations (sales, service, parts, warranty, billing) Basic technical knowledge in one or more (troubleshooting level is sufficient): .NET / Java / C++ / Mainframe (COBOL) Experience with: Ticketing tools ITIL processes (Incident & Request Management) Basic scripting or query skills (SQL, Shell, etc.) are a plus Strong analytical and problem‑solving skills German language proficiency at native or near-native level (C1) - Mandatory #J-18808-Ljbffr Matchtech