Technical Support Engineer

Job Location: Hall 9L, Industriestr 2, 53359 Rheinbach, Germany Employment Type: Full-time About the Role We are looking for a motivated and customer-focused Technical Support Engineer to join our team. In this role, you will be responsible for on-site installation, maintenance, and repair of our products, while ensuring high levels of customer satisfaction and operational efficiency. Responsibilities On-Site Service – Install, maintain, and repair company products at customer locations. Training & Feedback – Conduct product training sessions for customers and document technical feedback. Documentation & Inventory Management – Manage service records, inventory (tools/spare parts), and warranty documentation. Cross-Team Collaboration – Coordinate with the sales team to resolve customer issues and improve service processes. Compliance & Scheduling – Ensure compliance with safety protocols and service schedules. Guide customers in diagnosing faults and performing repairs through remote technical support (phone and email). Qualifications Education or Experience – A vocational qualification (e.g., Mechatronics Technician, Mechanical Technician) OR 1+ year of experience in technical support. Language Skills – Professional proficiency in English and Germany (both written and spoken). Mobility – Willingness to travel within the region. Driver’s License – A valid driver’s license is required. Entry-Level Friendly – Candidates with limited experience or recent graduates in Mechanical Engineering are also welcome to apply. Preferred – Currently residing in Germany. #J-18808-Ljbffr