Support Operations Analyst

Operations Analyst

Identifies project requirements by interviewing customers, analyzing operations, determining project scope, documenting results, and preparing customer contracts. Develops problem solutions by describing requirements, studying system capabilities, analyzing alternative solutions, preparing system specifications, and writing programs. Develops project estimates by identifying phases and elements, personnel requirements, and costs. Verifies results by completing tests. Prepares customers to use system by conducting training. Provides reference for customers by writing documentation; providing support and help. Maintains systems by researching and resolving problems; maintaining system integrity and security. Maintains quality service by establishing and enforcing organization standards. Prepares reports by collecting, analyzing, and summarizing information. Contributes to team effort by accomplishing related results as needed.

Operations analysts examine the workings of an organization to offer solutions to problems and develop procedures for better decision-making. Generally, an operations analyst is tasked with evaluating and updating procedures, practices, and operations. The operations analyst is a key member of the operations team supporting data management, client reporting, trade processes, and problem resolution.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**