Senior Director Cash Application

At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. We work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7,500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. What We Offer Strong track record of providing excellent work/life balance. Comprehensive benefits package and competitive compensation. Commitment to fostering an inclusive culture of belonging and empowerment through our core values: collaboration, courage, agility, and respect. Responsibilities Strategic Integration & Oversight Act as the primary liaison for banking partners to optimize lockbox services, reduce merchant processing fees, and ensure straight-through processing (STP) rates are high. Lead the integration of ERP systems (like SAP, Oracle, or Workday) with banking APIs to automate the flow of ERA/EFT data, reducing manual intervention. Operational Excellence Standardize the enrollment process for ERA/EFT to move away from paper checks. Implement automated workflows for unapplied cash to ensure credits are cleared within a 24–48 hour window. Establish strict internal controls for refund processing to prevent leakage and fraud. Use a dedicated research team to tackle aged “mystery” payments that stall month‑end closing. Global Workforce Management Balance your onshore team’s focus on high‑complexity research and stakeholder relations with offshore partner’s focus on high‑volume, repetitive posting and data entry. Implement a robust Quality Assurance framework. Perform weekly audits on offshore output to ensure compliance with SOC1/SOC2 standards and internal SLAs. Continuous Improvement Monitor Day Sales Outstanding (DSO), turnaround time for unapplied cash, and auto‑post percentages. Strategic Roadmap: Shift the department from a “processing center” to a “value‑add center” by using cash data to provide real‑time liquidity insights to Senior Leaders. Lead and provide strategic direction on all Cash Application and Management activities, including oversight of day‑to‑day operations, banking oversight, integration management, and strategic direction. Direct operations and activities within Cash Applications and Management, including payment posting, web access, ERA/EFT enrollments, payments research, quality assurance/auditing, unapplied cash, and refund processing. Provide leadership and oversight to both onshore and offshore staff. Maintain relationships with third‑party vendors, offshore global partners, and multiple banking institutions. Apply advanced analytical and problem‑solving skills in highly complex environments to maximize efficiency and effectiveness of cash posting strategies and workflows. Knowledge, Skills, and Abilities Strong analytical, critical thinking and problem‑solving skills. Self‑motivated, well organized and able to plan and manage multiple priorities. Financial acumen and ability to analyze financial data and trends to maximize cash optimization. Extensive knowledge of revenue cycle processes to maximize efficiency and effectiveness of cash posting strategies. Adaptability: Able to adapt to changes in technology, regulations and business processes to ensure cash application processes remain effective and compliant. Industry expert in best practice cash application methodologies and strategies. Advanced analytical and problem‑solving skills in highly complex environments. Strategic foresight and planning – forward thinking with the ability to strategize and optimize automation workflows and innovative processes. High autonomy, strategy and critical thinking. Education and Qualifications High School Diploma required. Professional degree and or equivalent experience is preferred. Bachelor’s Degree, preferred in a Business or Health related field. Qualifications: 8+ years of leadership experience. 8+ years of strategic direction/planning. Experience partnering with global vendor management teams including oversight of off‑shore operations. Compliance audit oversight and experience in a complex, global environment. Experience managing a team of 4+ onshore. Compensation & Benefits Pay Range: 83,645.00 – 123,816.00 USD annually (anticipated base salary; actual compensation will be determined based on experience, qualifications, and internal equity considerations). Medical, dental, and vision insurance. 401(k) plan with company match. Paid time off and holidays. Professional development support. Employee wellness resources. Location Primary location: Dallas, TX. #J-18808-Ljbffr