Operations Manager

Operations ManagerWe are looking for a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person will anticipate challenges, lead with confidence, and make smart, real-time decisions that protect both customer satisfaction and profitability.As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure. You will lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.Operational LeadershipOversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient serviceMaintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehiclesForecast staffing and fleet needs using historical data and market trendsMonitor workflows and eliminate operational bottlenecksAnticipate unexpected demand and implement plans to maintain smooth performanceIdentify and resolve slowdowns across departmentsTeam Leadership & DevelopmentLead, coach, and develop a sales-driven team to meet revenue and performance goalsMonitor productivity and follow up consistently on team performanceParticipate in recruiting, interviewing, and hiring team membersDevelop and enhance cross-training programs to strengthen team flexibilityFoster a culture of accountability, collaboration, and continuous improvementPerformance & ReportingMonitor KPIs and adjust operational strategies to drive resultsGenerate and present detailed performance reports using advanced ExcelMake real-time decisions that balance customer satisfaction with company profitabilityProcess ImprovementUse operational data to improve workflows and staffing strategiesSimplify processes to increase efficiency and reduce delaysEncourage team members to contribute ideas that improve overall performanceExperience & QualificationsHigh school diploma or GED required; college degree preferredStrong analytical, problem-solving, and organizational skillsAdvanced proficiency in Microsoft Excel for data analysis and reportingStrong communication and leadership skillsExperience with real-time monitoring tools and operational systemsProven ability to lead and coach a performance-driven sales teamWe offer:Medical, Vision, Dental, 401k, Employee Discounts, Referral bonusCompany-paid Life InsuranceCompany-paid AD&D InsuranceFlexible spending accountParental leaveEmployee assistance programEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.