Quality Assurance Incident Coordinator

Job Description

Job Description

Incident Coordinator

Eihab Human Services

Title: Incident Coordinator

Reports: Director of Quality Assurance

Location: Main Office

Position Summary: Oversee practices to ensure that procedures enforce programs and service departments to comply with the requirements as it pertains to New York.

1. Ensuring that administrative responsibilities pertaining to incident classification, reporting, central state systems and committee reviewing procedures are according to policy and OPWDD regulations.
2. Ensuring that all incidents are reported to require state offices and notifications.
3. Ensuring that all updated regulations pertaining to incidents are applicable and officially relayed to employees.
4. Ensure all incidents are reported, managed and reviewed according to New York State regulations.
5. Investigate and/or oversee investigations to ensure they are conducted according to regulations, that they are conducted thoroughly and with integrity.
6. Oversee and foster that the incident management process fosters the reporting, investigating, reviewing, correcting, and/or monitoring certain events or situations are to enhance the quality of care provided to persons with developmental disabilities, to protect them (to the extent possible) from harm, and to ensure that such persons are free from abuse and neglect.
7. Administrate the monthly review Incident Review requirements for New York
8. Monitor incident corrective measures to minimize the potential for recurrence of the same or similar events or situations.
9. Enforce prompt reporting of the incidents, events and situations to ensure that immediate steps are taken to protect persons receiving services from being exposed to the same or similar risk.
10. Ensure the reporting of certain events, situations and incidents are in an orderly and uniform manner facilitates in order to identify trends, whether within a facility or class of facilities, by one or more agencies, or on a statewide basis, which ultimately allows for the development and implementation of preventive strategies.
11. Complete annual trend reports for NY.
12. Maintain and oversee incident reporting records are secured, safe and maintained in an organized manner.
13. Ensure that all required incident review minutes’ documentation is maintained and completed according to state regulation.
14. Liaison between the Quality Assurance Specialist and administration as it relates to incident managing compliance.
15. Ensure that all relevant employees and departments are aware of incident management practices for adequate implementation,
16. Ensure all incidents are classified correctly according to respective NY regulations.
17. Ensure the agency implemented the policies and procedures that are in conformance with OPWDD 624/625 regulations to address (i) reporting, recording, investigation, review, and monitoring of reportable incidents and notable occurrences; (ii) identification of reporting responsibilities of employees, interns, volunteers, consultants, contractors, and family care providers.
18. Advise employees related to incident reporting and management according to state regulations and agency policy.
19. Generate quarterly trends incident reports for both state- reportable and state-non reportable incidents.
20. Prepare Incident Reports which include the description of the incident, the investigation process and findings, the outcome, and recommendations for improvement. Submit reports to designated internal and external parties.
21. Routinely check/monitor the IRMA/WSIR database to ensure proper closure of incidents, complete and properly labeled packet submissions while also ensuring these databases are up to date per regulatory requirements.
22. Ensuring data entry is completed in the IRMA database per regulatory requirement.
23. Routinely check/monitor the incident email and address/respond accordingly to any inquiries within a timely manner.
24. Being on-call for any incident purposes and ensure all regulatory state requirements related to incidents are followed and adhered to.
25. Ensure IRC committee meetings are scheduled and are conducted per state regulation and agency policy.
26. Completing monthly IRC meeting minutes until closure for incidents and ensuring these minutes are entered and up to date in the IRMA database.

 

Essential Responsibilities:

Qualifications: Possesses a Bachelor's Degree from an accredited program and or at least a minimum of 6 years of related work experience. A Master's degree in a related field may be substituted for 2 of required experience.

While performing the duties of this job, the employee will be required to sit, perform repetitive physical and mental activities, have face-to-face and telephone contact with individuals or teams, have telephone conversations, write letters and memos, use electronic mail, meet strict deadlines, work with others in a group or team, and work with external customers or the public. Job tasks are performed in close physical proximity to other people. The employee must occasionally lift and/or move up to 25 pounds, Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Description

EIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.

Company Description

EIHAB Human Services is a multilingual, multicultural nonprofit organization dedicated to serving adults with developmental disabilities and behavioral health challenges. We believe every human being deserves the chance to succeed. Through high quality, compassionate care, we aim to help physically, and mentally challenged individuals lead fulfilling, productive lives.