Assistant Front Office Manager

Assistant Front Office Manager

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Caf Riggs, as well as Silver Lyan a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

We are on the hunt for a hospitality personality someone who walks into a room and immediately makes it warmer. As our Assistant Front Office Manager, you'll be the calm at the center of the storm: keeping the front desk humming, the team inspired, and every guest feeling like the most important person in the building. If non-stop energizes you, solutions excite you, and people genuinely make your day, this role was written for you.

Role of Assistant Front Office Manager:

• Welcome every guest with warmth, sincerity, and the kind of personalized attention that turns a check-in into a memorable moment.
• Supervise the daily rhythm of Front Office operations check-in and check-out procedures, room assignments, and everything in between.
• Ensure the team arrives to each shift fully briefed, energized, and ready to deliver exceptional service from the first guest to the last.
• Anticipate guest needs before they're voiced crafting personal, thoughtful solutions and memorable experiences along the way.
• Be the connector: communicate seamlessly with the Front Office Manager, Concierge, and all departments to keep the guest journey smooth.
• Serve as a trusted go-to resource for guests seeking local knowledge from hidden gems to the nearest spa, you'll know Riggs' Washington DC inside and out.
• Step up as a leader on shift, supporting your team through busy periods with composure, humor, and a genuine can-do spirit.

Salary: $60,000 plus benefits

Benefits

At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC