Assistant Front Desk Manager

Description The Bethesdan Hotel is a contemporary, boutique‑style property located in downtown Bethesda, just minutes from Washington, D.C. We are part of the Tapestry Collection by Hilton , offering a unique blend of independent character with the support and standards of a major global brand. Position Overview We are seeking an experienced and service-driven Assistant Front Desk Manager to support the daily operations of our Front Office and Guest Experience teams. This leadership role is ideal for a hospitality professional who is passionate about creating exceptional guest experiences, developing high‑performing teams, and driving operational excellence. What you will do Lead and support Front Office and Guest Experience associates in delivering exceptional guest service and hospitality. Partner with Housekeeping, Engineering, Food & Beverage, Security, and other departments to deliver a seamless guest experience. Promote a culture of accountability, teamwork, inclusion, and continuous improvement. Employee Relations Assist and make recommendations to the Rooms Division Manager and/or Operations Manager in the areas of conducting performance evaluations, discipline, and terminations as appropriate. Provide information and assist staff in recommending area restaurants, theaters, community events, and activities to ensure optimum guest satisfaction. Responsible for covering and finding replacements for call‑offs. Ensure proper communication to subordinates on all hotel activities in a way that ensures that guest needs are met in a timely fashion. Ensure all associates are properly trained on LightSpeed and other systems/procedures that help them provide guests with quality service. Provide motivation to the department. Administrative Duties Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake‑up log, etc.). Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel. Participate in Hotel MOD program. Perform other duties as assigned, requested, or deemed necessary by management. Abide by payroll policies and procedures (punch in/punch out), Meals and Rest Periods policy, and CHR Rules of Conduct. Champion Hilton Rewards or Guest Service Scores through guest enrollment initiatives and associate engagement. What are we looking for? Must have knowledge of Front Office operations, great customer service skills, and be a team player. Long hours sometimes required. Must communicate effectively, both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner. Attend all hotel required meetings and trainings. Participate in MOD coverage as required. Maintain regular attendance in compliance with Crescent Hotels & Resorts Standards, as required by scheduling. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Crescent Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts toward productivity, identify problem areas and assist in implementing solutions. Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Maintain confidentiality of information. Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times. Required Skills & Abilities Strong leadership, communication, and interpersonal skills. Ability to effectively resolve guest concerns and employee issues with professionalism and sound judgment. Strong organizational and time‑management skills with the ability to multitask in a fast‑paced environment. Ability to build positive working relationships with guests, associates, and leadership teams. Professional appearance and demeanor with a commitment to service excellence. Ability to communicate effectively in both verbal and written formats. Working knowledge of hotel systems and computer applications. Ability to work flexible schedules, including evenings, weekends, and holidays. Qualifications Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work. Must be proficient in Windows, company‑approved spreadsheets, and word processing. Hilton experience preferred, but not required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply Now Source: Crescent Hotels & Resorts #J-18808-Ljbffr