Service Coordinator

Business Development Center (BDC) Representative The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales/Service Associates. The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, Service Manager and support staff and customers. Responsibilities Receiving inbound sales and Service phone calls and leads Identifying the client's needs and scheduling appointments Placing outbound phone calls to potential leads Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc Contacting clients prior to appointment date to confirm appointment Mailing marketing letters to provided leads Following up post visit to ensure customer satisfaction Requirements High school diploma or equivalent Excellent oral, written and interpersonal communication skills Extensive customer service, sales, or telemarketing background Computer literacy, strong organizational and follow‑up skills Ability to read and comprehend instructions and information Excellent problem solving skills Education and/or Experience High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Benefits In addition to career‑long personal development, our associates enjoy a number of benefits, including: Paid Vacation 401(k) Healthcare benefits Employee discounts and packages #J-18808-Ljbffr