Service Advisor Assistant

Entry-Level Opportunity | Automotive Service Department

Are you friendly, organized, and eager to learn? Our Service Advisor Assistant position is an excellent entry-level opportunity for someone interested in building a career in the automotive service industry. In this role, you'll support our Service Advisors, interact with customers, and help keep our service department running smoothly and efficiently.

If you enjoy working with people, thrive in a fast-paced environment, and want hands-on experience in a dealership setting, we'd love to meet you.

What You'll Do

As a Service Advisor Assistant, you'll play an important role in delivering an outstanding customer experience by supporting both customers and our service team.

Customer & Service Support

• Greet customers and assist with service check-ins.
• Help gather and communicate customer concerns and vehicle needs to the service team.
• Follow up with customers by phone or email regarding appointments, service progress, and delays.
• Provide a welcoming, professional experience for customers while they wait.

Scheduling & Coordination

• Confirm and update service appointments.
• Assist in organizing the service schedule to improve efficiency and reduce wait times.
• Coordinate parts requests and communicate parts availability or special order updates to customers.

Administrative & Recordkeeping

• Prepare and organize work orders, ensuring accuracy and completeness.
• File service documents and maintain accurate service records in the dealership management system (DMS).
• Assist with service invoicing and post-service follow-up calls.

Team & Department Support

• Work closely with Service Advisors, Technicians, and the Parts Department.
• Help maintain a clean, organized, and efficient service department.
• Perform additional administrative and customer service tasks as needed.

What We're Looking For

Required Skills & Abilities

• Friendly, professional demeanor with strong customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong verbal and written communication skills.
• Attention to detail and commitment to accuracy.
• Comfortable using computers, email, and basic office software; experience with dealership systems (CDK, Reynolds & Reynolds) is a plus.
• Willingness to learn automotive services, parts, and repair processes.
• Ability to handle customer concerns calmly and escalate when appropriate.
• Team-oriented mindset and adaptability to changing priorities.
• Valid driver's license with a clean driving record.

Preferred Qualifications

• Coursework or training in business administration, customer service, or automotive technology.

Education & Experience

• High school diploma or equivalent required.
• Previous experience in customer service, retail, or hospitality is a plus—but not required.

Why Join Us?

• Hands-on experience in a professional automotive service environment
• Opportunity to learn from experienced Service Advisors and Managers
• A supportive team culture with room for growth

This job description is not intended to be an exhaustive list of duties and responsibilities. Duties may change at any time with or without notice.

Ready to get started? Apply today and take the first step toward a rewarding career in automotive service.