Employee Experience Manager

Job Description

Job Description

Job Title: Employee Experience Manager

Primary Goal: Manage the recruiting and retention of caregivers. Create a supportive, engaging, and high-performing work environment where employees feel valued and motivated.

Our Mission Statement: “To improve the quality of life for those we serve.”

Core Focus: Improving the quality of life for our clients by keeping them active in their care plan and supporting independence, safety, and well-being.

Job Description:

• Team Leadership:  Lead, manage, and hold accountable administrative staff, and professional caregiver teams.

• Design and implement strategies to enhance employee engagement, satisfaction, and retention.

• Oversee hiring and onboarding processes for new hires, ensuring a smooth and welcoming start.

• Measure and analyze employee satisfaction through surveys, feedback, and performance data, identifying improvement areas.

• Address employee concerns confidentially and empathetically.

• Plan and organize events to boost morale, wellness, and team building.

• Support career development by coordinating training, professional growth opportunities, and skill-building programs.

• Conduct and document performance reviews

• Communicate updates clearly and consistently to staff.

• Report on program effectiveness and stay current with best practices in employee experience management.

• Participate in after-hours, on call duties, fill in shifts, help with scheduling as necessary.

• Flexibility: Be able to take on additional tasks as required.  

Requirements & Qualifications:

• Must be 18 years of age.

• You must have a valid U.S work authorization.

• Background working with aging adults, home care administration, or leading a team.

• Outstanding verbal and written communication skills, exceptional organizational abilities, and well-versed in computer/software applications.

• Must possess a valid driver's license, a reliable and insured personal vehicle, and the ability to complete field visits.

• Standard full-time hours with shared rotational participation in after-hours on-call emergency support for clients and caregivers.

• Familiarity with HR processes.