Service Coordinator

Job Title

Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Support Construction in the permitting process, often as a subject matter expert, in the Permit Master role.
• Know the status of and report on permits for the supported area.
• Coordinate and track aging surveys.
• Ensure construction referrals are scheduled and completed timely.
• Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects.
• Ensure construction management tools are updated with correct project status and current notes.
• Monitor and report on required pole transfer activity.
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Know, understand and follow company policy.
• Perform other duties requested by supervisor.

Required Qualifications

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to analyze and interpret data
• Ability to work independently
• Ability to handle multiple projects and tasks within established timelines
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to make decisions and solve problems while working under pressure
• Ability to prioritize and organize effectively
• Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
• Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler
• Knowledge of company products and services

Required Education

• High School Diploma or equivalent work experience
• Continuing education coursework in project administration or equivalent experience

Required Related Work Experience and Number of Years

• Demonstrated communication skills - 2+
• Project Coordination - 2+
• Computer programs (i.e. Microsoft office) and other industry related software

Preferred Qualifications

Preferred Education

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)