Customer Finance & Retention Specialist

Atkins Kroll is looking for a customer-focused and results-driven Customer Finance & Retention Specialist to join our Sales team. In this role, you will be responsible for handling inbound and outbound customer communications, assisting customers with credit applications and financing inquiries, scheduling appointments, and supporting sales and aftersales initiatives that drive revenue and customer satisfaction.If you enjoy helping customers, building relationships, and working in a fast-paced sales environment—we’d love to hear from you. What you'll do Handle inbound and outbound calls, emails, and online inquiries related to credit applications, financing options, and vehicle purchases Assist customers with completing online credit and pre-qualification applications while providing exceptional customer service Generate and confirm sales appointments through proactive follow-up, marketing campaigns, and lead management activities Conduct outbound campaigns for equity mining, refinancing opportunities, and vehicle upgrade programs Maintain accurate customer information, appointment records, and communication history within CRM and dealership systems Collaborate with Sales Consultants and Aftersales teams to ensure a seamless customer experience throughout the buying journey Monitor leads, follow up consistently, provide reporting to management, and support achievement of departmental performance goals About you High School Diploma or equivalent required 1-2 years of call center, sales, or customer service experience preferred 1-2 years of consumer lending, finance, or loan underwriting experience required Strong verbal and written communication skills Excellent customer service and relationship-building abilities Comfortable making outbound calls and managing multiple customer interactions daily Proficient with CRM systems, Microsoft Office, and web-based applications Organized, detail-oriented, and able to work in a goal-driven environment What We Offer Paid Time Off (PTO) – Available based on eligibility and company policy Health and Life Insurance – Access to company-sponsored plans (eligibility applies) Retirement Savings Plan – Participation subject to plan terms Employee Discount Program – Discounts on company products and services Fuel Discount – Access to partner fuel programs Additional Leave Benefits – Includes applicable leave types per company policy Training & Development – Opportunities to learn and grow within the organization Opportunity for everyone Opportunity for everyoneAt Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. About us Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting #J-18808-Ljbffr Inchcape Motors Finland Oy