Senior Manager, Fraud Analytics & Operations (Malvern)

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.Our crew are our greatest resource – by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.Job DescriptionKey ResponsibilitiesSet Fraud Strategy & Coverage: Define fraud prevention strategy across real-time payment channels, including risk appetite and control coverage.Own Real-Time Decisioning: Design and manage fraud rules, decision logic, and detection strategies within real-time decisioning platforms.Lead Platform & Capability Build: Drive enhancements and implementation of fraud rules engines and decisioning platforms in partnership with engineering.Optimize Performance Outcomes: Monitor and improve fraud detection, false positives, and client friction through ongoing control tuning and performance management.Leverage Data & Models: Use analytics and model insights to identify trends, refine strategies, and improve detection effectiveness.Partner Cross-Functionally: Collaborate with Product, Engineering, Risk, and Operations to embed fraud controls into customer journeys and new product launches.Influence Senior Stakeholders: Communicate fraud risk, performance, and trade-offs clearly through strong executive storytelling.Lead & Develop Team: Build and manage a high-performing team of fraud strategy and analytics professionals.Ensure Strong Governance: Maintain disciplined control testing, monitoring, and adherence to risk and regulatory standards.QualificationsRequired Experience10+ years in fraud risk, payments risk, or financial crimesDeep expertise in: Account takeover, social engineering, and transaction fraud risks within retirement and workplace channels6+ years of people management experience leading high-performing teamsProven experience managing real-time fraud decisioning environments and rules strategiesStrong experience partnering across Product, Engineering, Risk, and OperationsBachelor’s degree in Statistics, Mathematics, Data Science, Finance, Computer Science, or a related field. Graduate degree preferred.Technical & Analytical SkillsExpertise in fraud rules engines / decisioning platformsStrong analytical capabilities (data analysis, segmentation, performance optimization)Working knowledge of fraud models / machine learning concepts and model governanceAbility to translate data into actionable fraud strategies and business decisionsStrong experience with analytical tools such as Python, R, SAS, SQL, and platforms such as Tableau or Power BI.Leadership & CommunicationStrong stakeholder management with ability to influence senior leadersExcellent communication and executive storytelling skillsHighly collaborative with a track record of driving alignment across teamsSpecial FactorsSponsorshipVanguard is offering visa sponsorship for this position.About VanguardAt Vanguard, we don't just have a mission—we're on a mission.To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.How We WorkVanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.SummaryLocation: Malvern, PA; Charlotte, NCType: Full time