Solution Architect

Role Description

As an AppGate ZTNA subject matter expert, the Solution Architect (SA) owns the technical engagement and is responsible for designing, deploying, and articulating a solution that fully realizes the customer’s requirements.

• Conducts technology whiteboard sessions, solution design, and configurations.
• Executes proofs of concept (POCs) and customer evaluations.
• Collaborates with internal AppGate Business Units including Professional Services, Customer Success, Support, R&D, and Sales teams.
• Proposes and implements complex AppGate ZTNA-integrated solutions for customers.
• Works with Product and R&D Teams to prioritize and define feature enhancements based on customer needs.
• Creates, designs, and documents all proposed architectures derived from customer communications and POC work.
• Acts as the primary technical escalation for post-sale delivery teams during deployments.
• Supports expansion and retention efforts with the Customer Success Manager (CSM).
• Acts as an escalation point for the CSM and support teams to troubleshoot break/fix issues.

Qualifications

• 5-15 years of experience as a Pre-Sales Solution Architect within the Cybersecurity or Networking space.
• 5-15 years of experience delivering software/network solutions in the Cybersecurity or Networking space.
• Communicates effectively with security, network, and IT operations stakeholders.
• Familiarity with Zero Trust Network concepts and Software Defined Perimeter (desired).
• Familiarity with Single Packet Authorization (desired).
• Familiarity with Identity Platforms, Endpoint Security tools, Compliance and UEBA, SIEM, SOAR, and ITSM.
• Demonstrate Architect level knowledge and experience designing, articulating, and implementing connectivity solutions to public cloud services such as AWS, Microsoft Azure, GCP, OCI, and IBM Cloud.
• Demonstrate Architect level knowledge and experience designing, articulating, and implementing complex Network integrations and Cybersecurity solutions.
• Familiarity with common virtualization technologies such as VMware vSphere, Microsoft Hyper-V, Citrix Xen, and Red Hat OpenStack.
• Familiarity with integration of access solutions with IDP (e.g., MS AD, OAuth 2.0, OIDC, LDAP, SAML, Radius) and MFA technology (e.g., TOTP, FIDO, Radius).
• Familiarity with systems integration and workflow automation using REST API, JavaScript, JSON.
• Build and troubleshoot REST API integrations with external systems, including Microsoft Graph API, Service Desk REST APIs.
• Direct experience with scripting, including RESTful APIs and JavaScript (desired).
• Design and implement Infrastructure as Code (IaC) using Terraform and Ansible.
• Implement Configuration as Code (CaC) and GitOps workflows.
• Integrate Zero Trust deployments into CI/CD pipelines aligned with DevSecOps standards.
• Ensure all automations are Version-Controlled, Repeatable, Auditable, API-Driven.
• Familiarity with process frameworks such as MOF, ITIL or ITSM.
• Architect level familiarity with network security solutions such as firewalls/next generation firewalls, network access control and VPNs.
• Familiarity and experience architecting and deploying network systems using the OSI model for Networking.
• Current CCNA, CCNP, CCIE, or equivalent networking certification or experience required.
• Architect level familiarity with IP routing, VPN systems, Encryption using TLS/dTLS/mTLS, SSH, Certificate Signing and Authentication.
• Holder of current valid certificate of competency from a major public cloud provider (e.g., AWS Certified Solutions Architect – Associate).
• Familiarity with authentication protocols & services such as Active Directory, LDAP, Radius, Kerberos, SAML, SSL.
• Familiarity with encryption standards such as AES, PKI, RSA.
• Experience with compliance engineering in support of frameworks such as SOC 2, ISO 27001, NIST CSF, and PCI-DSS.

Requirements

• Travel: 25%

Company Description

AppGate secures and protects an organization's most valuable assets with its high performance Zero Trust Network Access (ZTNA) solution. AppGate is the only direct-routed ZTNA solution built for peak performance, superior protection and seamless interoperability. AppGate safeguards Fortune 500 enterprises worldwide. Learn more at appgate.com.