Senior Customer Service Representative

Senior Customer Service RepresentativeWashington Generators has served homes and businesses across the Pacific Northwest for over 16 years, providing generator sales, service, and maintenance. Our team is built on honest work and genuine customer care, and we're looking for someone who shares that mindset.We're hiring a Senior Customer Service Representative to be the first point of contact for our customers. In this role, you'll answer incoming calls, schedule service maintenance and commercial service agreement appointments, book sales appointments for our Sales Consultants, and handle data entry for incoming work orders.Pay: $25.00–$28.00 per hourSchedule: Monday–Friday, 8:00 am–4:30 pmWhat You'll DoAnswer incoming calls and direct them to the appropriate team memberCoordinate Service Titan Dispatch BoardSchedule service maintenance, commercial service agreement, and sales consultant appointmentsEnter and update work order and registration information in our systemProvide customers with accurate information about appointments, services, and company detailsSupport filter sales during customer callsComplete general administrative tasks as assignedBenefitsMedical insurance (95% employer-covered), dental, and vision401(k) with up to 4% company matchPaid vacation, sick time, and holidaysAdvancement opportunitiesQualifications5+ year of customer service experienceHome Service Experience Preferred (HVAC, Plumbing, Electrical Companies)Friendly, outgoing demeanor with strong professional phone skillsExperience with multi-line phone systemsClear written and verbal communication in English; Spanish proficiency a plusComfortable with Word, Excel, and OutlookHighly organized and detail-oriented Candidates will be required to pass a background check upon being given a conditional offer of employment