Move Coordinator

Move Coordinator

The Move Coordinator will be a key member of our growing move management team, operating primarily from Commack, NY. This role encompasses managing all tasks required to ensure smooth relocations for customers domestically and internationally while working closely with our van line partners, Mayflower and United Van Lines. The Move Coordinator will report directly to the Director of Customer Service.

Essential responsibilities include managing Mover's Suite Move Management and BlueZone software, providing exceptional customer service to internal counselors, household goods networks, and assignees, ensuring compliance with established policies. The role also involves building and maintaining strong relationships with network and non-network providers to facilitate successful relocations, acting as a subject matter expert for household goods activities, ensuring data accuracy, generating and analyzing reports, participating in regular reviews of household goods operations, showing adaptability and creativity, supporting the implementation of new business processes, vendors, or services related to household goods relocations, and fostering positive relationships with colleagues, management, and customers to maintain a collaborative work environment.

Qualifications and skills include strong verbal and written communication skills, high attention to detail and a customer-centric approach, proven ability to multitask, prioritize, and meet deadlines in a dynamic environment, proficiency in Microsoft Office Suite and other related software applications, strong interpersonal and teamwork skills, and the ability to work under pressure in a fast-paced environment.

Preferred experience includes a college degree or equivalent work experience, and experience in domestic and international household goods transportation.