Client Service and Accounting Specialist

Welcome to ACI, Your Employer of Choice Since 1989!

American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits.
We work with some of the nation's largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues.

HYBRID ROLE - MUST COMPLETE TRAINING ONSITE and WORK IN OFFICE 3 DAYS WEEKLY!

POSITION SUMMARY: The Client Services and Accounting Specialist plays a key role in supporting client relationships while ensuring accurate financial operations within a regulated collections environment. This position is responsible for payment processing, account reconciliation, and client reporting, while maintaining high standards of accuracy, timeliness, and confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

CLIENT SERVICES & REPORTING:
• Serve as a liaison between internal departments and client service teams to support client needs and deliverables.
• Prepare and distribute daily, weekly, and monthly client reports (payments, remittances, account activity).
• Maintain a strong understanding of client contracts, requirements, and service level expectations.
• Assist with onboarding and setup of new client accounts and portfolios.
• Review and assist with implementation of programming or system requests related to financial processes.

ACCOUNTING & FINANCIAL OPERATIONS:
• Process and reconcile client payments, including ACH transactions, credit/debit card deposits, and remittances.
• Record financial transactions accurately in accounting systems (e.g., QuickBooks).
• Perform daily and monthly account reconciliations, including bank accounts, accounts receivable, and credit card statements.
• Generate and distribute reports of daily deposits for internal posting.
• Prepare and issue vendor payments via check or ACH as directed.
• Support trust accounting practices and ensure proper handling of client funds.
• Conduct daily fraud monitoring activities (e.g., bank or client-specific reviews).

AUDIT SUPPORT:
• Ensure adherence to company policies, client requirements, and applicable federal and state regulations.
• Assist with internal, client, financial, and regulatory audits by preparing documentation and supporting audit requests.
• Monitor processes for accuracy, timeliness, and compliance with established SOPs.
• Participate in the development and maintenance of departmental procedures and controls.
• Perform additional duties as assigned.

MINIMUM QUALIFICATIONS
• Intermediate excel skills.
• Previous experience using Outlook for email.
• Must be detail-oriented with the ability to multi-task and work under tight deadlines.
• Excellent verbal and written communications skills.
• Must possess strong math/accounting skills.
• Ability to handle and prioritize multiple tasks simultaneously.
• Previous computer and/or data entry experience.

PREFERRED QUALIFICATIONS
• Postsecondary education in Accounting, Finance, Business Administration, or related field preferred.
• 2+ years of experience in accounting, financial operations, or collections environment.
• Experience with payment processing (ACH, credit cards) and account reconciliation required.
• Familiarity with accounting software such as QuickBooks.
• Strong understanding of compliance and regulatory standards in collections.
• High attention to detail and accuracy in financial data handling.
• Strong organizational, analytical, and problem-solving skills.
• Effective communication and ability to work both independently and collaboratively.

EDUCATION AND EXPERIENCE
• High school diploma or equivalent.
• Basic Level of proficiency with Microsoft Office Suite or related software.

PHYSICAL REQUIREMENTS
• Prolonged periods of sitting at a desk and working on a computer with multiple displays.
• Must be able to lift up to 15 pounds at times.
• Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone).
• Ability to speak proper English grammar and use proper telephone etiquette.
• Ability to hear.
• Simple/light grasping required of both hands 80% of the time.
• Typical noise level for work environment (moderate noise).
• Close vision required (clear vision on 15 inch or larger computer monitors).
• Typical noise level for work environment (moderate noise).
• Remote workspace must meet following criteria:

o Remote workspace must be quiet, secure and distraction free.

o Must have reliable internet connection ability to connect directly (not via wi-fi) to a company provided equipment to a router.

o Must be able to work with IT representatives to troubleshoot connectivity issues.

o Must meet ACI's security and safety requirements.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

The pay scale for this position may vary if an applicant possesses experience outside of what American Coradius International LLC (ACI LLC) reasonably anticipates for this position.