Data Center Technician

Job ID: 3195417 | Amazon Data Services, Inc. Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. As a Data Center Technician, you will perform in‑depth hardware and network diagnostics, conduct physical repairs, and participate in an on‑call rotation to maintain AWS infrastructure. Responsibilities Perform server rack installations, hardware break‑fix, and troubleshooting of various components. Respond to operational incidents that impact service availability and carry out routine network, server hardware, and OS repairs to contribute to overall service availability. Serve as the primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Participate in on‑call duties, scheduled maintenance, and change management activities. Contribute to documentation and process improvement initiatives based on operational issue analyses. Help interview, train, and onboard new team members. Physical Requirements Lifting and moving material up to 40 pounds. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Working in an industrial environment. Working shifts longer than 8 hours to support 24/7 operations (including night, day, weekend, and holiday shifts). Travel as required for training until assigned site becomes fully operational. Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and assigned facility status. Candidacy must include ability to travel over 50 miles or commute less than 50 miles to active data center sites. A Day in the Life Take ownership of technical issues from the customer base, engaging other teams when needed to drive resolution. Show strong aptitude for troubleshooting and problem‑solving. Solve problems at their root and consider broader context. Maintain service level agreements through proactive issue detection and reporting. Act decisively in the absence of direction or support. Improve effectiveness through process innovation. Basic Qualifications Will work a flexible schedule including weekends, nights, and holidays. At least 18 months of computer/server hardware troubleshooting or related IT experience. At least 18 months of computer layer 1/2 networking experience (including troubleshooting and repair). Preferred Qualifications Experience in a data center or other critical environment. Bachelor’s degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering). Industry‑standard certifications (CompTIA, CCENT, Network+). Understanding of Linux or similar operating systems. Behavioral interviewing and hiring experience. Experience training and onboarding new team members. Compensation and Benefits The base salary for this position ranges from 30.00 USD to 54.00 USD hourly. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation is determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional Supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more at Equal Opportunity Employer Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Accommodations for Applicants with Disabilities If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, visit for more information. #J-18808-Ljbffr