Operations Manager ECommerce and Wholesale 60 to 100k Los Angeles
$60k - $80kThe Hire Mark
Job Description
Job Description
Location: Los Angeles, CA (On-Site)
Job Type: Full-Time
Compensation: $60,000–$80,000 base salary + performance-based commissions (Total compensation potential exceeding $100,000 annually)
The Hire Mark is recruiting on behalf of our client, a growing kitchen and bath fixtures company with a successful e-commerce, wholesale, and showroom business.
The company has also launched an exciting luxury product line currently featured in seven showrooms, with aggressive expansion plans to grow to more than 30 locations. They are seeking a highly motivated Operations Manager who wants to be involved in every aspect of a growing business and build a long-term career with significant advancement opportunities.
This position reports directly to ownership and offers a clear path to a Director of Operations role.
ResponsibilitiesOversee daily operations across multiple departments, including sales, customer service, fulfillment, inventory, and warehouse operations
Help drive the expansion of the company's luxury brand through dealer development, showroom partnerships, trade shows, social media, influencer marketing, and e-commerce initiatives
Manage customer service operations, including phone, email, showroom support, and remote customer service staff
Supervise virtual assistants and offshore support teams
Create customer quotes using Shopify and internal sales platforms
Manage returns, warranty claims, chargebacks, and order issues
Oversee order processing, shipping, FBA shipments, and fulfillment operations
Maintain and grow online sales channels including Shopify, Amazon, Walmart, eBay, Wayfair, and additional marketplaces
Coordinate with vendors and internal departments to ensure operational efficiency
Identify opportunities to improve systems, processes, and profitability
Work closely with ownership on business growth initiatives and strategic projects
Minimum 3 years of operations management experience in an e-commerce, wholesale, distribution, or retail environment
Strong Shopify experience required
Experience managing marketplace channels such as Amazon, Walmart, eBay, or Wayfair
Strong customer service and communication skills
Comfortable managing multiple projects and departments simultaneously
Experience supervising employees or offshore teams is preferred
Experience with trade shows, brand development, or influencer marketing is a plus
Kitchen & bath, home improvement, hardware, or related industry experience is preferred but not required
$60,000–$80,000 base salary
Performance-based commission plan with total compensation potential exceeding $100,000
Annual performance reviews
Paid Time Off
Paid Holidays
Health, Dental & Vision Insurance (company contribution after 90 days)
401(k) with company match
Direct mentorship from ownership
Outstanding opportunity for career growth into senior leadership
$125k - $145k
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