Business Development Account Manager

Business Development Account Manager

The posted range reflects market-based pay. Actual compensation depends on experience, skills, and related qualifications.

METAL CRAFT, located in Elk River, MN is a precision machining company, and our company mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high-tech industries.

The Business Development Account Manager is a key driver of client success and business growth, serving as the trusted link between our company and our clients. In this role, you'll build strong, lasting relationships, uncover new opportunities, and turn client needs into winning solutions. You'll lead account strategies, develop thoughtful proposals, and deliver an exceptional client experience that strengthens partnerships and fuels growth.

Duties and responsibilities include but not limited to:

• Develop strong long-term client-business relationships for both new and existing customers.
• Manage all aspects of sales, service, and satisfaction for active, new, and potential customers
• Provide excellent customer service working in a team-oriented environment.
• Monitor and proactively improve customer satisfaction and product performance.
• Lead customer contract requirements flow down and order planning to ensure both company and customer needs are being met. Collaborate and facilitate cross functional team meetings with both internal and external customers.
• Develop New Product Development project plans and timelines. Lead cross functional team meetings to manage progress.
• Provide oversight to issue resolution of customer complaints.
• Prepare for and facilitate customer visits and assessments.
• Oversee customer daily business interactions
• Collaborate with estimating to establish pricing. Develop proposals and administer contracts.
• Assess project and customer profitability. Develop solutions to improve.
• 20% travel – customer visits, meetings, and tradeshows.

Maintain knowledge of current industry landscape including but not limited to:

• New opportunities with current industry trends
• Competition and customer news and announcements
• Industry contacts for business intelligence

Some marketing including but not limited to:

• Customer or event presentations in PowerPoint
• Tradeshow mailings, promotions lead generation and follow up
• Internal communications. i.e. newsletters
• External communication i.e. community and media relations, public relations
• Other miscellaneous duties as assigned.

Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct.

Education/experience:

• Bachelor's degree (business, marketing, engineering or operations preferred)
• 3-5 years sales or business development, customer service, or sales experience; Manufacturing experience, Project Management experience, Leadership experience recommended.

Knowledge/skills/abilities:

• Adaptable to changing priorities and work schedules to meet customer services standards.
• Customer and quality focused.
• Excellent customer communication, presentation, and negotiation skills
• Exceptional interpersonal skills working with all levels and departments of the company to aid in providing superior customer service.
• Strong problem solving and decision-making skills. Ability to think and work independently.
• Working knowledge of ISO9001/AS9100 quality standards and government regulatory compliance requirements.
• Proficient in PC applications - Word, Excel, Outlook, PowerPoint, MS projects, ERP business systems.
• Ability to manage multiple clients along with multiple small to large scale projects.
• Ability to read blueprints a plus.

Core values:

• People – We can do it
• Innovation – We work together
• Service – We honor our word
• Quality – We do what's right

Full-time, salaried (exempt) position

Benefits eligible position (Health, Dental, Vision, 401K, profit sharing, holiday pay, PTO) Metal Craft and Riverside are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

***Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time***