Member Services Coordinator

Member Services CoordinatorFrom cascading mountains to crystal lakes, warm summer days and cool winter nights, southern hospitality and beautiful scenery welcome you to the Carolinas. The Cliffs is comprised of seven vibrant communities. Each has their own personality, but is equal in beauty, prestige and opportunity. We invite you to become a part of The Cliffs family. Once you visit, you’ll understand how unique and welcoming our communities are. The only thing better than the views are the people. Our members are gracious and kind, and our co-workers make coming to work something to look forward to. Our members have made The Cliffs their home, and we hope you will too!Our Mission is to deliver high quality experiences and activities by building a strong team of associates whose focus is practicing excellence through relationship-building and industry best practices designed to enrich the lives of our members and staff. If you’d like to be challenged daily, advance in your career and be a part of something bigger than any one individual, The Cliffs is the place for you!The Member Services Coordinator is a high-profile service and hospitality position. This employee will be the front-line for the Membership Services department. Working under the direction of the Member Services Director, the coordinator will provide service in the following areas: Club Reception, Club Concierge Services, Interclub Marketing, Membership Support Services.Job Duties:Coordinate Club interclub marketing effortsCoordinate and Monitor Club communications with the membersProvide reception Services during department hours of operationProvide Concierge Services to members and guestsMaintain a catalogue of preferred vendors and service providersFacilitate the use of club amenities and services for membershipUtilize creative planning for member and guest special servicesAssist in planning Club eventsAssist with new member packets, orientations, and prospective member amenity toursProvide shuttle services as neededBackground/Experience:The successful candidate will have a positive attitude, image and presentation; be passionate about exemplary customer service and sincerely enjoy working with people.Must have excellent communication skills and an outgoing and friendly personality2 years minimum experience working in an administrative or customer support role. Experience in a Hospitality and Service setting a plus.Demonstrate problem solving skillsProficient in Word, Excel, PowerPoint, design software, databases and other basic computer skills.Associate degree preferredMust have a valid drivers license, to be covered under company vehicle policyProvide shuttle service as needed