QA Lead - AI-Driven CX Quality & Insights
$95.2k - $140kHeadway - Design & Development
Headway is hiring a QA Lead to enhance quality processes across their Customer Experience (CX) organization. This role offers an opportunity to design systems and generate insights that improve the overall performance and effectiveness of CX agents, ensuring high customer satisfaction. Candidates should have experience in CX operations and QA, with proficiency in data analysis and QA tools. Compensation includes a base salary of $95,200-$140,000, equity options, and comprehensive benefits. #J-18808-Ljbffr
Vacancy posted 19 hours ago
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