CX Quality Assurance Lead AI-Driven Insights & Calibration
$95.2k - $140kHeadway - Design & Development
Headway is seeking an experienced QA Lead to evolve quality processes within our CX organization. This role focuses on driving a transition from manual evaluations to an AI-powered insight-driven system. Your responsibilities will include owning a specific area of the QA program, setting quality standards, and improving automation in QA workflows. Headway offers a competitive salary range of $95,200 to $140,000, along with equity compensation and extensive benefits including medical coverage, a work-from-home stipend, and flexible PTO. #J-18808-Ljbffr
Vacancy posted 2 days ago
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