Strategic Account Manager

Job Description

Job Description

As a  Strategic Account Manager , you will be responsible for developing and maintaining strong relationships with clients, as assigned, to ensure program success. These relationships are multi-faceted, including advising and consulting on population health strategies, managing implementations, , coordination of service delivery, and expansion of services in the Medicaid arena. In addition, you will serve as an assigned subject matter expert on these clients to support Telligen operations teams on new business opportunities.

• You will develop and maintain strong relationships with key clients. Serve as the main conduit and expert between Telligen and client for contract deliverables, expansion or renewals, monitoring finanials and profitability of accounts, client meetings or trainings, and involvement with client operations, and understands client’s operations, systems, environment, and business objectives.
• You will coordinate with operations to ensure services consistently meeting of clients’ needs. You will monitor and participate in solution development, and track progress with operational problem trends, informing and escalating issues to operational management as appropriate. You will coordinate and communicate client information to operations and provide and/or coordinate client education and training when needed, including leading or coordinating implementation teams for new business.
• You will manage client interactions and reporting holding scheduled and ad-hoc client meetings to ensure client needs are met and participate in management of satisfaction survey or client feedback process. You will deliver contracted client reports as required
• You will assist sales in prospect/partner/finalist presentations, as well as assisting with preparing proposals for new or current business and materials for upsells to current clients, in coordination with the Directors and others. 
• You will monitor industry trends and provide early alert to management on pricing, services and benefit design trends. You will research and make recommendations for improvements and/or efficiencies to clients and management. As well as lead new program development when needed and perform miscellaneous duties as assigned.

• Bachelor’s degree in healthcare, health education, health promotion, public health or related field preferred or related field and equivalent combination of education and experience. 5-7 years experience in Medicaid or commercial healthcare account management or clinical health management programs or delivery of employee health benefits services. 
• At least 3 years experience successfully managing complex client relationships.
• Positions working on specific contracts may require U.S. Citizenship.
• Ability to travel local and overnight up to 50%.
• Must be located in San Bernadino County (CA) or the Denver, CO area

• Experience with case management models and interventions
• Knowledge of care coordination best practices and transitions of care
• Familiarity with population health stratification and risk assessment tools
• Understanding of care management metrics and outcomes measurement
• CCM (Certified Case Manager) certification or have the ability to obtain certification within 2 years of hire

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

We’re on a mission to transform lives and economies by improving health.

Ownership:  As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to  View email address on ziprecruiter.com

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.