Sales Support Specialist

Sales Support Specialist

This role assists with lead follow-up, quote preparation, client communication, and booking coordination to help convert sales opportunities into confirmed business while delivering exceptional customer service. This role will also assist with trade shows, networking events, client outreach, and promotional activities to support company growth, brand visibility, and client engagement.

Working closely with the Client Experience & Outside Sales Support Coordinator, this position supports daily sales activities, maintains accurate records, and helps ensure smooth communication between clients and internal departments. This role will also provide backup support for reservation functions as needed.

Key Responsibilities

• Assist with lead follow-up, quote requests, and client communication.
• Prepare and support pricing quotes and transportation proposals.
• Support booking coordination, reservation updates, confirmations, and trip detail accuracy.
• Provide backup assistance for reservation and scheduling functions as needed.
• Coordinate communication between clients, sales, operations, dispatch, and drivers.
• Maintain accurate CRM records, booking information, and sales activity.
• Support invoicing follow-up, payment reminders, and administrative tasks.
• Provide professional and responsive customer service throughout the booking process.

Qualifications & Skills

• Experience in customer service, sales support, reservations, hospitality, transportation, or administrative support preferred.
• Strong communication, organization, and multitasking skills.
• Attention to detail and accuracy in scheduling and data entry.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency with CRM systems, Microsoft Office, and reservation software preferred.
• Professional, dependable, and customer-focused mindset.
• Salary Expectations: $56,000.00-75,000.00 plus commission.

Benefits and Total Rewards

We believe in rewarding great people with meaningful benefits that support your health, growth, and long term success.

Part Time Team Members

• Dental insurance
• Vision insurance
• Paid training
• Annual bonus opportunity
• Career development opportunities

This job description outlines the general nature and level of responsibilities associated with this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Employees may be required to perform additional job-related duties consistent with business needs. The Company reserves the right to revise, modify, interpret, or apply this job description at its discretion and in accordance with applicable law. This job description does not create a contract of employment with the Company. Employment is at will and may be terminated by either the employee or the Company at any time, subject to applicable law.

Minnesota Coaches LLC and its affiliated companies are Equal Opportunity Employers and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.