Nonprofit Case Manager - Intake

Job Description

Job Description

Lakeshore Talent is partnering with a mission-driven organization dedicated to supporting individuals with disabilities and those in need of long-term care services in their search for an Intake Case Manager.

The Intake Case Manager plays a vital role in helping individuals access essential supports by conducting functional assessments and guiding them through eligibility and application processes.

This position requires a balance of empathy, accuracy, and compliance, ensuring individuals receive timely and appropriate services while meeting all regulatory requirements.

Location:  Greater Colorado Springs Area, hybrid schedule (in-office, remote, and in community setting)
Schedule:  Monday - Thursday (7:30 - 5:30), Friday (7:30 - 12)
Pay: $22.32 - 23/18/hour, depending on experience

Key Responsibilities

• Conduct and document in-home functional needs assessments for applicable programs
• Complete and submit Medicaid, ARG, and long-term care waiver applications
• Maintain accurate and timely electronic records across multiple systems
• Review and analyze case documentation, including medical, behavioral, financial, and legal records
• Enter detailed case notes while maintaining compliance with HIPAA and regulatory standards
• Provide high-quality customer service to internal and external stakeholders
• Communicate effectively via phone, email, and virtual platforms
• Build and maintain positive relationships with community partners and stakeholders
• Stay current on long-term care, Medicaid, and related program regulations
• Participate in required meetings, trainings, and professional development
• Assist with departmental coverage and adapt to evolving regulatory requirements

Qualifications:

Minimum Requirements:

• Bachelor’s degree in social services or similar study  OR 5 years of experience working with vulnerable populations, individuals with disabilities, or within human services/non-profit settings  OR Equivalent combination of education and relevant experience
• Strong computer skills, including Microsoft 365, Outlook, and Adobe Acrobat
• Ability to learn multiple databases and systems
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities and deadlines
• Demonstrated empathy, cultural awareness, and emotional intelligence
• Ability to maintain confidentiality and adhere to HIPAA standards
• Valid driver’s license, reliable transportation, and required insurance

Preferred Qualifications:

• 1–3 years of case management experience
• Knowledge of Medicaid waiver programs and long-term care requirements
• Experience working with family systems, community resources, or service coordination

Work Environment & Benefits

This organization offers a collaborative and supportive work environment focused on professional growth and meaningful community impact. Employees may benefit from:

• Health, dental, and vision insurance
• Employer-paid life and short-term disability coverage
• Optional long-term disability and supplemental insurance
• Paid time off and holidays
• Retirement plan with employer contributions
• Flexible work arrangements (office, remote, community-based)
• Ongoing training and development opportunities
• Eligibility for Public Student Loan Forgiveness
• Mileage reimbursement
• Additional voluntary benefits

Why Join

If you are detail-oriented, compassionate, and committed to helping individuals access critical services, this role offers the opportunity to make a meaningful impact while growing your career in a supportive, mission-focused environment.

Company Description

Since​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.

Company Description

Since​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.