Unit Coordinator (Summer Intern) | MGH-Hematology and Oncology Department

Lunder 10 is an integrated thirty-two bed inpatient hematology, oncology, bone marrow transplant unit that serves a young adult to elderly patient population.
Patients are frequently followed from time of diagnosis or referral through end of life. Many patients have a diagnosis of leukemia, non-Hodgkin's lymphoma, sarcoma, or multiple myeloma.
Schedule
*Per Diem |Day shift | 7 am - 7 pm
The Opportunity: Unit Coordinator -Lunder 10
Essential Functions (Key Roles & Responsibilities)
*Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
*Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
*Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
*Also expected to provide outstanding services for every customer interaction.
*Actual job duties may vary by department.
*Performs clerical and other duties to assist in the general administration of the floor or unit.
*Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
*Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
*Schedules consultations, tests, procedures, and patient transport to other departments.
*Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
*Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
*May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department
*Performs other duties as assigned Complies with all policies and standards


Education

Current high school student required.

High school diploma or equivalent not required for this summer internship role.

Interest in healthcare, administration, customer service, or hospital operations preferred.

Can this role accept experience in lieu of a degree?

Not applicable. This role is intended for a current high school student participating in a summer internship experience.

Licenses and Credentials

No licenses or credentials required.

Certified Health Unit Coordinator certification not required.

Experience

No formal work experience required.

Prior volunteer, school-based, customer service, babysitting, camp counselor, office, retail, or other people-facing experience preferred.

Interest in learning about healthcare and supporting a hospital unit strongly preferred.

Schedule Requirements

This is a temporary summer internship position.

Schedule will be determined based on the needs of the unit and the student's availability.

Weekend and holiday availability is not required unless specifically discussed and approved in advance.

Role Scope

This role is designed as an observational and support-based summer internship. The intern may assist with basic administrative, hospitality, and unit support tasks under the guidance of unit staff.

This role does not include independent clinical responsibilities or direct patient care.

The intern is expected to maintain patient privacy and confidentiality at all times.

Knowledge, Skills, and Abilities

Ability to create a warm, welcoming, and respectful environment for patients, families, visitors, and staff

Strong interest in learning about healthcare, hospital operations, and teamwork in a clinical setting

Ability to communicate clearly, respectfully, and professionally with patients, families, and staff

Ability to remain calm and respectful in a busy or fast-paced environment

Willingness to ask questions, accept feedback, and learn new skills

Strong attention to detail and ability to follow directions

Ability to maintain patient privacy and confidentiality at all times

Dependable, punctual, and professional

Ability to work collaboratively with nurses, unit coordinators, patient care assistants, and other members of the care team

Basic computer skills preferred, including familiarity with email and Microsoft Office tools such as Word and Outlook

Ability to use standard office equipment with training, including phones, printers, scanners, and copiers

Familiarity with medical terminology is not required, but interest in learning is preferred

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.