Surgery Coordinator

Company Overview

At Atlantic Eye Institute, our mission is to help our patients live their vision through exceptional, compassionate and honest eye care for every stage of life. And treat them like members of our family-because they are.


Living Our Vision: They say seeing is believing. But we say it's much more than that. Seeing is how the story of our life is told. A journey that unfolds through your very own eyes. A journey we're on together, every step of the way-from a child's first eye exam, to their first pair of glasses and contacts, to LASIK, and even cataracts, we help you see the world better at every stage in your life. Any age, any problem, any time, we will be there. That's because at Atlantic Eye Institute we believe in the power of seeing things clearly.


Every vivid color. Every precise movement. Every memory. And so, our team remains committed to you, from the most advanced technology and personalized care to being available 24/7 and always doing the right thing. This is our vision for you: A world where seeing isn't just believing; seeing clearly is living fully. That's why at Atlantic Eye Institute, we not only help improve your vision-we help you Live Your Vision.

We invite you to join our team!

Position Summary

The Surgery Coordinator is responsible for the surgery coordination and education of services for our patients. Surgery Coordinator responsibilities include, but are not limited to premium services conversion, surgery scheduling, paperwork, and patient coordination of all procedures provided by our doctors. Must be extremely organized, detailed, a strong team player, and an effective communicator. Must have strong understanding of medical insurance, i.e., Medicare and Medicare Advantage plans.

Responsibilities

• Responsible for the premium services conversion rate of our patients.


• Provides patients with pre-op and postoperative counseling.

Verification - eligibility and benefits for surgical procedures

• Schedule appointment dates/times for patients and physicians using a computerized scheduling system with the ability to assist patients in being compliant in pre-op and post-op regiments.


• Interact with patients, physicians, and other staff, both within the clinic/ASC and at outside facilities providing accurate, timely and responsive information.


• Coordinate processes and route all paperwork as required to meet physician and facility requirements. Provides accurate, thorough, and complete documentation of all information pertinent to patient treatment.


• Returns and responds to all calls relating to scheduling.


• Ensures any necessary medical clearances are obtained by the patient prior to surgery.


• Knowledgeable regarding co-management with referring providers and ensures compliance with the scheduling of post-operative visits. Communicates with referring providers as needed.


• Communicates with assigned physician and surgery center staff to ensure all special supplies are received prior to the surgical date and informs ASC of any add on patients. Reschedules appointments as needed.


• Helps with other ancillary tasks including but not limited to following up with patients that no-show or cancel surgical appointments, sending H&P orders and consents to outside hospitals, update surgical scheduler protocol handbook, constantly edit consents and documents as processes change, training sessions with our physicians, etc.

Qualifications

• Associate must possess AA/BA/BS degree or combination of relevant work experience.


• Minimum 2 years of experience as a Surgery Coordinator, preferably for an ophthalmology physician with strong organizational and interpersonal skills.


• Experience with EMR software (with Ophthalmology specific software preferred).


• Experience with patient customer service. Familiar with obtaining authorizations and referrals.


• Knowledge of contracted insurance plans and procedures.


• Ability to work with Excel, Word, and medical software.

• Excellent oral/written communication and analytical skills.


• Must have the ability to travel to all our locations as needed.


• Ability to multi-task efficiently and effectively.


• Must be able to act calmly and effectively in a busy or stressful situation.


• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality, and personal appearance.

• Must be able to establish and maintain effective working relationships with managers and peers.


• Must be highly flexible; able to accommodate changing needs of the office. Knowledge and adherence to HIPAA, COMPLIANCE, OSHA.

• Ability to work well under pressure with minimal supervision. Skill in exercising initiative, judgment, discretion and decision-making to achieve practice objectives.

Preferrred Experience:


• Clinical background


Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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