Senior Vice President, Client Enablement

We are seeking a future team member for the role of Senior Vice President, Client Enablement (Client Program Manager) to join our team within Wealth Services. This role is located in Jersey City, NJ .

In this role, you'll make an impact in the following ways:

• Drive and manage the success and client enablement of products and solutions including enhancements, integrations, and strategic projects
• Partner with our clients and internal stakeholders to scope requirements which leverage our standard product and service offerings
• Manage and drive the implementation and set-up of products and services by coordinating across internal and external stakeholders.
• Work with 3rd party vendors to coordinate API integrations and provide SME knowledge critical to client success.
• Maintain a project plan across critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders.
• Write and deliver effective documentation and training collateral providing guidance for internal and external stakeholders.
• Collaborate with team members and stakeholders around the firm to drive process improvement and identify risk and gaps in workflows.
• Drive and manage implementation closure, including notification to internal and external stakeholders.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 8-10 years of total work experience preferred.
• Proven experience managing complex business or technology process, preferably in financial services or related industries.
• Familiarity with technology integrations, third-party manager setups, and service-related operational support
• Ability to coordinate cross-functional teams including operations, technology, compliance, and trading.
• Excellent communication skills to manage client relationships and internal collaboration
• Willingness to embrace AI and integrate it into processes wherever possible
• A client-focused mindset with the ability to communicate clearly, build trust, and drive progress