Cafe' Services Supervisor

Café Services Supervisor (Part-Time) The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services. Hours: 28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends. Reports to: General Manager of Café Services Status: Part-time, Non-exempt, not tip eligible Salary: $17.76/hr. Responsibilities: Supervisory Responsibilities (50%): Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge Supports ongoing learning and development of team members Directs Café staff by prioritizing duties and ensuring productivity Oversees wine bar for events Helps to create and foster a respectful and inclusive team environment Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures Café Services (30%): Provides exemplary customer service to guests while working shifts alongside Café Services staff Works with Café Manager to troubleshoot POS system and other front of house equipment Interacts with guests to get feedback on product quality and service levels Handles visitor inquiries, complaints, and requests Maintains safety and food quality standards at all times and in all areas of the Café Maintains supply inventory of office and Café Receives and puts away deliveries In partnership with the Café Manager, modify or create menus that meet quality standards Prepare meals and prep support as needed Administrative Responsibilities (20%): Ensures all end of day reporting is completed Assist in register programming, end of month reporting, and inventory Maintain up to date knowledge of industry standards and best practices Qualifications: Must have excellent customer service and communication skills Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity Minimum of 1 year of café restaurant supervisory experience required Knowledge of food safety standards and best practices Must have basic computer skills, experience with Points of Sale (POS) systems a plus Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise Availability to work weekend and evening hours Clearance of a criminal background check The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $18 - $20 Hourly Bonus/Commission: No