Front Desk Medical Receptionist

Job Description

Job Description

Northern Children's Services Wins the 2026 Top Workplaces Culture Excellence Award and the 2026 Top Workplaces Professional Development Award For more information, visit -children-s-serv/

Join Our Team as Front Desk Medical Receptionist and help make a difference in the lives of children, youth, and families!

Job Summary

Are you passionate about supporting the healthy development of children, youth, and families for a brighter future?
Look no further! At Northern Children’s Services (Northern), every role in the organization contributes to helping us achieve our mission and vision. We believe that every child and youth has the potential to transform themselves – no matter their background or life situation. We work to “walk the talk” when it comes to our organizational values: Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness.

Why Choose Us? As Front Desk Medical Receptionist, you’ll embark on a fulfilling journey.

• Leadership Opportunity
• Supportive Environment
• Empowerment and Progress
• Effective Communication
• Empowerment Through Planning
• Continuous Monitoring and Progress
• Documentation Excellence
• Networking and Collaboration

Benefits:

• We offer comprehensive health, dental, and vision insurance for full-time employees.
• Life Insurance/AD&D and LTD: We provide full-time employees with a $20,000 life insurance policy through Mutual of Omaha Company at no cost. Additionally, Mutual of Omaha LTD coverage and AD&D insurance offer financial security to our employees and their families.
  Our partner insurance company offers a range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance, providing additional financial protection to our employees.
• 401(k) Retirement Plan: We offer a 401(k)-savings plan with a generous matching contribution after one year of employment.
• Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being.
• Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life's challenges, including stress management, legal and financial concerns, depression, and substance abuse.
• Legal Services: Self-funded legal services provide valuable support and resources for various legal matters.

Qualifications You Bring:

• Expertise
• Physical Capabilities
• Trauma-Informed Approach

At Northern Children’s Services, Inc., we value diversity, inclusion, and the well-being of every individual. Join us in our mission to empower children and families, one meaningful interaction at a time. Apply today and be a part of something truly extraordinary!

Northern Children’s Services supports the healthy development of children and youth while stabilizing their families to build stronger communities. Everything we do at Northern Children’s Services is designed to create a better future for our families. 
This position handles all agency incoming calls; and interface with the general community. The Front Desk Medical Receptionist will initiate referrals, create client profiles in the EHR system, and maintain the appointment schedule of agency physicians and clinical staff; particularly regarding initial and follow-up appointments. 

Essential Functions Include: 

• Communication
• Greet clients, visitors, and vendors, and provide direction in a friendly and professional manner.
• Collect and update patient information, as needed including medical history and insurance
• Answer phones, screen, and route all incoming calls as appropriate
• Scan incoming documents into EHR system and route to the proper person
• Retrieve incoming faxes and distribute to the designated person
• Collect all incoming mail for distribution
• Stamp all outgoing mail
• Fax and upload documents within our EHR software
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate scheduling
• Facilitate internal referrals and verify insurance
• Technological skills, update Excel spreadsheet to track data, additional task in word
• Interpersonal skills to interact positively with patients who may be upset or stressed
• Schedule initial and follow-up appointments with prospective consumers.
• Contact consumers to ensure they attend scheduled appointments.
• Clearly and effectively communicate pertinent consumer information to responsible parties.
• Contact pharmacies as needed
• Contact hospital and request consumer medical information as needed
• Inform the clinician/assessor at once of any crisis situations. 

Documentation 

• Establish an initial chart/profile re: program enrollment, authorization, and consent.
• Upload consumer medical information; blood work, prior authorization, medication consents, etc.
• Input appropriate intake data into the EHR System.
• Medical Records retrieval and submission to requestor

Skill & Qualifications 

• Strong verbal and written communication skills 
• Medical Experience a must
• Interpersonal skills to create a pleasant experience by being personable and attentive
• Familiarity with medical terminology and procedures is a plus
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a wide variety of tasks 
• The ability to develop a clinical knowledge base and learn core solutions
• Patience and listening skills to respond appropriately and interact positively with consumers
• Knowledge of electronic health records and scheduling software is a must.
• Technical Skills: Proficient with Microsoft Word, Excel and Outlook.
• Excellent organizational, problem-solving, and interpersonal skills.
• Ability to prioritize and meet multiple deadlines.
• Bilingual a plus (Spanish) 

Education

• Minimum requirement is a high school diploma, an Associate degree preferred.

Physical Capabilities & Work Environment 

• Ability to walk up and down stairs.
• Ability to operate a calculator and computer.
• Current valid driver’s license. 

Trauma-Informed Principles

Northern Children’s Services is committed to fostering a therapeutic environment rooted in safety, nonviolence, and resilience. Our policies are guided by trauma-informed principles, ensuring that we create a supportive and healing atmosphere for clients and staff.

A trauma-informed approach recognizes that past experiences, including trauma, can significantly impact a person’s behavior, emotions, and interactions. Therefore, we strive to:

• Use emotional intelligence : Respond with empathy and awareness, even in difficult situations.
• Communicate effectively : Listen actively, ask clarifying questions, and avoid judgmental language.
• Understand trauma’s impact : Be aware that clients or colleagues may react based on past experiences, not just the present moment.
• Apply person-first, strengths-based language : Focus on people’s strengths and abilities rather than defining them by their challenges (e.g., saying "a person experiencing homelessness" instead of "a homeless person").

By adhering to these principles, we ensure that our workplace is not only effective but also compassionate and inclusive for everyone.

Americans with Disabilities: As with all positions at Northern Children’s Services, Inc. we recognize the importance of accommodations individuals with disabilities. In that, we are committed to every extent possible accommodating disabled individual. We recognize the American With Disabilities Act of 1991 and understand the need to reasonably accommodate employees. All accommodation will be evaluated on a case- by case basis, evaluating the essential functions of the positions.

DISCRIMINATION IS PROHIBITED IN EMPLOYMENT, PROMOTION, ASSIGNMENT OR DISMISSAL, ON THE BASIS OF RACE, RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, and HANDICAP, OR RECEIPT OF SERVICES FOR MENTAL DISABILITY.