Royal Caribbean - Head Waiter/ess

ISMIRA Agency Actively Recruiting for Position Head Waiter/Ess for Royal Caribbean Group

The Head Waiter/Ess will perform the functions of the restaurant sequence of service and all essential duties and responsibilities outlined below. These locations include but are not limited to Main Dining Room, Windjammer, and Specialty Restaurants. While performing their role in the restaurant venues, He/She will be engaged in providing courteous and professional service to guests. The duties described below are performed either personally or through subordinates.

Benefits

• Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
• Earn recognition and career advancement opportunities
• Travel around the World
• Experience working with more than 72 nationalities
• Permanent job with contract 6-8 months onboard followed by 60 days of vacation
• Save Money as you do not pay for food and accommodation on board
• Competitive salary (find out when apply)
• Visa fee will be reimbursed on board
• Medical insurance provided during contract

Responsibilities

• Learns and uses appropriate food and wine terminology and pronunciation. Becomes knowledgeable of menu descriptions and wine lists in order to discuss items appropriately and to enhance the guests' dining experience.
• Provides on-the-job leadership and guidance to Assistant Waiters to strengthen their current performance and in preparation for possible advancement to a Head Waiter position.
• Obtains linen, silverware, glassware, and china to set tables.
• Arranges settings on tables per The Royal Way.
• Greets and escorts guests, where applicable to their assigned seats, or to available seating, per The Royal Way.
• Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per The Royal Way. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.
• Relays order to galley as required and serves courses from galley and beverages from various locations.
• Provides quality control of all food and beverage presentations. Garnishes and decorates items as required prior to serving.
• Enters food and beverage orders in the point-of-sale system.
• Responsible for maintaining cleanliness and integrity of assigned station including (but not limited to) table pieces, side stands and chairs.
• Observes guests to anticipate their needs, responds to any additional requests and determines when the food and beverage service has been completed.

Requirements

• Two to three years previous waiter experience, preferably in a 4 or 5 star restaurant. Shipboard experience is preferred.
• Ability to apply customer service skills, according to Royal Caribbean International's The Royal Way, when interacting with guests and co-workers.
• Ability to perform basic math functions with regard to meal count procedures. Completion of high school or basic education equivalency preferred.
• High level of English language.
• Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred.
• Ability to work effectively with others in a multicultural environment.
• Minimum 21 years old.

Note: Nationalities that we can process:

For additional security / background check may be required

Last updated: March 14, 2024