Client Operations Manager

Position Summary The Medical Assistant is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks, such as scheduling appointments, answering phone calls, and performing data entry. Job Responsibilities Escorts patients to exam rooms Cleans and stocks exam rooms Measures and records patient vital signs Obtains and processes blood samples as per NYULH policy Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR Promotes a positive patient experience Communicates effectively with providers and administrative staff, escalates issues Answers phone calls Reviews and responds to basket messages Follows up on Rx refill requests Assists physician with patient intake & transcribing visit into EPIC Performs other duties as needed Clinical & Administrative Responsibilities Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed. Follows guidelines for validating patient medical records when accessing and updating information, including patient name and date of birth. Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility. Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient. Communicates the functionality and purpose of MyChart to patients during intake. Ensures the appropriate translation services or equipment is in place before the start of the visit. Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure. Performs point‑of‑care testing such as EKG, glucose testing, and pregnancy test, urinalysis, following organizational policy & procedure, and with documentation of any required competency in place. Preps the appropriate patient encounter ensuring that all relevant information for the visit is up‑to‑date including bloodwork, radiology images, medications, and past medical history. Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history before the provider encounter. Works with the clinical team to ensure logbooks related to equipment, specimen collection, and other clinical safety measures are followed per FGP standards. Supports best practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic. Maintains patient privacy as it relates to HIPAA standards. Handles appropriate patient calls and documents the outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider. Assists with in‑basket message management including any necessary tasks related to patient medical advice requests as per best practices. Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care. Assists physicians with procedure and/or set‑up according to the specialty where necessary. Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed. Effectively communicates as supplies need to be replenished. Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place. Supports FGP clinical quality management by facilitating appropriate documentation and maintenance of clinical supplies and equipment. Reviews appropriate downtime procedures as it relates to patient visit. Completes annual competencies such as Fire Safety, Hazardous Waste, MedSled, HIPAA compliance, etc. Partners with administrative and clinical personnel to complete prior authorization, medication refills, and referrals related to patient continuity of care. Assists with prescription refill requests by locating requested prescription in EMR, identifying the last patient visit, and tasking RN, LPN, or Provider to evaluate, set up, and/or process for renewal. Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and documents accurately the physician's encounter with the patient. Lists all proper diagnoses and symptoms as well as follow‑up instructions and prescriptions as dictated by the physician. Documents patient orders including laboratory tests, radiology tests, medications, etc. Performs other duties as assigned. Patient Experience and Access Serves as NYU Langone Health Faculty Group Practice brand ambassador by upholding the NYULH mission, vision, and values and promoting excellence in the patient experience during every encounter. Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP service strategy CARES (Connect, Align, Respond, Ensure, and Sign). Greets patients warmly and professionally, stating name and role, and communicates each step of the care/interaction as appropriate. Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone, or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership. Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications To qualify you must have a High School Diploma or the equivalent. Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant certification from a nationally recognized accredited institution (such as the American Association of Medical Assistants (AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)). Competencies: Working knowledge of English is evident in verbal, reading, and writing abilities; other language an asset; demonstrated ability in computer skills. Ability to complete multiple tasks efficiently and thrive in a teamwork environment that pursues a positive patient care experience. Preferred Qualifications MA experience preferred. EKG, phlebotomy, and venipuncture experience preferred. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Florida’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit for more information. #J-18808-Ljbffr United Surgical Partners International Inc (USPI)