Customer Assistance Specialist

About the job Customer Assistance Specialist


About the Opportunity

We're growing our remote support team and are inviting motivated individuals to apply for the Customer Assistance Specialist position. In this role, you'll help travelers stay informed and organized as their plans move forward by providing coordination support, answering questions, and helping ensure important trip details remain on track.

This role is ideal for individuals who enjoy helping others, managing structured information, and working independently in a flexible virtual environment. No travel industry experience is required-training resources and guided onboarding are provided from the beginning.

Key Responsibilities

• Connect with clients to review trip details, preferences, and planning timelines
• Assist with coordinating accommodations, transportation services, and activity selections
• Share updates related to reservation progress and next planning steps
• Review service availability using approved coordination systems
• Respond to traveler questions through email, messaging platforms, and phone communication when needed
• Support itinerary adjustments and follow-up requests
• Keep coordination records accurate within internal tracking platforms
• Participate in onboarding sessions and ongoing learning opportunities

What Makes This Role Attractive to Applicants

• Fully remote work structure
• Flexible scheduling that supports independent workflow
• Structured onboarding with step-by-step guidance
• Access to established travel coordination tools and supplier networks
• Continued learning opportunities to strengthen coordination skills
• Eligibility for travel-related incentives and recognition programs
• Opportunity to progress into expanded planning or advisory pathways

Ideal Candidate Profile

• Communicate clearly and professionally with clients
• Enjoy organizing details and supporting planning processes
• Are comfortable working independently in a virtual environment
• Can manage multiple coordination tasks with accuracy
• Are confident using everyday online systems and communication platforms
• Are at least 18 years of age
• Are authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions