Customer Service Specialist

$55k - $60k

Alphabe Insight Inc

Company Description

About Us
At Signal Tru Brand , we believe in crafting powerful marketing strategies that drive measurable results. Based in Birmingham, AL, our team is dedicated to helping businesses connect with their audiences through purposeful planning, clear messaging, and brand-driven impact. We combine analytical thinking with creative execution to transform strategy into success, guiding our clients toward sustainable growth in competitive markets.

Job Description

We are seeking a Customer Service Specialist who will be the first point of contact for clients, responsible for delivering exceptional support and maintaining lasting relationships. This role requires strong communication skills, a detail-oriented mindset, and a passion for helping others. You will play a key role in representing the Signal Tru Brand standard of excellence.

Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Resolve client issues efficiently while maintaining a positive attitude
Maintain accurate records of customer interactions and transactions
Collaborate with internal departments to ensure customer satisfaction
Identify and escalate priority issues when necessary
Assist with order processing, account management, and follow-up support
Gather customer feedback to improve service processes and client experience

Qualifications

High school diploma or equivalent required; Associate or Bachelor's degree preferred
Minimum of 1-2 years of customer service experience in a professional environment
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Proficiency with customer service software, CRM systems, and Microsoft Office Suite
Ability to work independently and manage time effectively
Adaptability and willingness to learn in a fast-paced setting

Additional Information

Benefits

Competitive salary: $55,000 - $60,000 annually
Growth opportunities within a rapidly expanding company
Hands-on training and skill development
Supportive and collaborative team culture
Paid time off and paid holidays
Health and wellness program options
Opportunities for internal promotion and career advancement

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Customer Service Specialist in Birmingham, AL vacancy

Customer Service Specialist
...Summary The primary purpose of this position is to provide customer service to tenants, landlords, visitors, staff, contractors, and the general public. The incumbent answers or refers questions and provides information in person, via email, and over the phone, respectfully...
Suggested
For contractors
Work at office
Local area
Housing Authority of the Birmingham District
Birmingham, AL
2 days ago
Multi-Location Customer Service Specialist
...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer...
Suggested
Contract work
For contractors
Local area
Sherwin-Williams
Birmingham, AL
3 days ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer...
Suggested
Contract work
For contractors
Work experience placement
Local area
Afternoon shift
Sherwin-Williams
Birmingham, AL
4 hours ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
...Customer Service Specialist Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected...
Suggested
For contractors
Work experience placement
Afternoon shift
Sherwin-Williams
Birmingham, AL
3 days ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
...Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer...
Suggested
Contract work
For contractors
Local area
Sherwin-Williams
Vestavia Hills, AL
4 days ago
Insurance Customer Service Specialist
$50k - $80k
...Jud Bennett in Vestavia Hills, AL is seeking a Customer Service Representative to enhance customer experiences at a successful insurance agency. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a positive attitude towards customer...
Full time
Jud Bennett
Vestavia Hills, AL
3 days ago
Customer Retention Specialist
$55k - $60k
...Customer Retention Specialist / Retention Coordinator, Rate Specialist Position Overview This critical role will be responsible for handling all... ...Qualifications 5+ years of working experience in billing, customer service and/or sales environments. Proven ability to handle...
Work experience placement
Work at office
Rectangle Health
Birmingham, AL
4 days ago
Client Service Representative
...Client Service Representative Are you a people person who loves animals? We're looking for a warm, organized Client Service Representative... ...basic computer systems and scheduling software Previous customer service experience required; veterinary or medical office...
Temporary work
Work at office
Shift work
Rotating shift
Weekend work
Riverview Animal Clinic
Birmingham, AL
21 hours ago
Client Services Representative I
...JOB SUMMARY The Client Services Representative (CSR) is expected to handle complex requests and issues in order to provide the most effortless and pleasant customer experience possible. They must be extremely reliable, responsive and personable. The CSR is expected...
Flexible hours
Main Street Inc
Birmingham, AL
2 days ago
Client Service Representative
...Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals... ...sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot...
VCA Animal Hospitals
Birmingham, AL
2 days ago
Call Center Representative - DHA
...experience at the equivalent to the GS-4 level in the Federal Service. Examples: (1) Working with legal or medical records, documents... ...information to resolve problems (e.g., collection agency, telemarketing, customer service, sales). Please include examples of your experience...
Part time
Social Security Administration
Birmingham, AL
3 days ago
Sales Coordinator
...sales team in driving revenue and delivering exceptional client service. This role includes coordinating meetings and events, preparing... ...accurate records. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment....
Contract work
Work at office
Local area
Monday to Friday
Flexible hours
Shift work
Night shift
Afternoon shift
Hospitality Ventures
Birmingham, AL
4 days ago
Customer Service Associate
...Overview We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Responsibilities Assist customers with questions and recommendations Manage sales transactions...
Contract work
Part time
Local area
Dormont Manufacturing Company
Birmingham, AL
3 days ago
Customer Service Representative
...you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along...
Work at office
Worldwide
Shift work
Weekend work
Afternoon shift
Million Air
Birmingham, AL
3 days ago
Customer Service Representative
...Position Overview We are seeking a customer-focused and detail-oriented Customer Service Representative to join our team. This role is responsible for providing exceptional service and support to participants by answering questions, resolving issues, and educating customers...
Full time
Temporary work
Work at office
Local area
Flexible hours
PDCM Insurance
Birmingham, AL
3 days ago
Customer Service Representative
$15 - $16 per hour
...Customer Service Representative Employment Type: Full Time , Entry Level Department: Customer Service CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings...
Full time
Flexible hours
Contact-Government-Services,-LL
Birmingham, AL
2 days ago
Call Center Agent
...that lasts. Job Description Overview: We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer... ...Make outbound follow-up calls regarding accounts or services Provide accurate product and service information Resolve...
Full time
Alphabe Insight
Birmingham, AL
2 days ago
Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...
Part time
Casual work
Remote work
Flexible hours
AFG
Vestavia Hills, AL
2 days ago
Customer Service Representative
$15 per hour
...Your Opportunity: Customer Service Representative Easy Money Birmingham, AL As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal...
Hourly pay
Full time
Temporary work
Casual work
Work at office
Local area
Community Choice Financial Family of Brands
Birmingham, AL
3 days ago
Customer Service Specialist
...Job Overview This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Specialists...
Contract work
For contractors
Work experience placement
Local area
Work visa
Afternoon shift
Sherwin-Williams
Center Point, AL
2 days ago
Customer Support Advisor
$60k - $65k
...We believe exceptional service starts with exceptional people. As a Customer Support Advisor, you will play an important role in helping clients navigate their benefit options while providing guidance, support, and outstanding customer care. This position offers the opportunity...
S&A Group
Birmingham, AL
1 day ago
Customer Service Administrator 2
$21.55 - $26.51 per hour
...Job Overview As a Customer Service Administrator 2, you will be responsible for intermediate‑level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities...
Hourly pay
Work at office
Local area
Shift work
Afternoon shift
Southeastern Freight Lines
Birmingham, AL
1 day ago
Customer Care Specialist
...Birmingham, Alabama. Candidates must demonstrate specialized experience appropriate for GS-5, GS-6, or GS-7 levels, focusing on resolving customer inquiries and managing legal or medical records. Application deadlines range from June 8, 2026 to September 30, 2026. Successful...
Social Security Administration
Birmingham, AL
1 day ago
Customer Service Advisor
$12 - $20 per hour
...Customer Service Advisor Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch serviceboth in the shop and at the counter...
Hourly pay
Full time
Part time
Night shift
Weekend work
Afternoon shift
Precision Auto
Homewood, AL
3 days ago
Customer Service Enrollment Advisor
...process Maintain accurate digital records and provide a client-first service experience Collaborate with mentors and team members during... ...helping others and contributing to a service-focused mission Customer service or consultative experience is helpful but not required...
Remote work
Flexible hours
AO Globe Life
Birmingham, AL
3 days ago
Customer Service Attendant
...AVI Foodsystems is looking for a friendly and hard-working team member to fill the role of Customer Service Attendant. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive...
Full time
Flexible hours
AVI Foodsystems
Birmingham, AL
4 days ago
Customer Technical Specialist
$30k - $48k
...Customer Technical Specialist Location: Birmingham, AL, United States Responsibilities Provide hands‑on technical support for a wide range of IT... ...recommend technology and process improvements that enhance service delivery and customer experience. Deliver support with a professional...
Contract work
Work at office
Remote work
Long distance
Shift work
Peraton
Birmingham, AL
4 days ago
Ace Hardware - Cashier/Customer Service Associate - Apply Now
$13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...
Hourly pay
Full time
Flexible hours
Ace Hardware
Vestavia Hills, AL
2 days ago
Customer Service Rep
...Company Description Job Description Domino's Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as making our delicious food with pride. Why work for us: • Schedule...
Local area
Flexible hours
Domino's Pizza LLC
Vestavia Hills, AL
2 days ago
Customer Support Assistant
...Customer Support Assistant We are seeking a detail-oriented and proactive Customer Support Assistant to join our Birmingham team. In... ...internal systems Provide accurate information regarding products, services, and processes Assist in resolving customer concerns in a...
Full time
Work at office
Alphabe Insight
Birmingham, AL
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Specialist. Be the first to apply!