Customer Service Specialist

$55k - $60k

Alphabe Insight Inc

Company Description

About Us
At Signal Tru Brand , we believe in crafting powerful marketing strategies that drive measurable results. Based in Birmingham, AL, our team is dedicated to helping businesses connect with their audiences through purposeful planning, clear messaging, and brand-driven impact. We combine analytical thinking with creative execution to transform strategy into success, guiding our clients toward sustainable growth in competitive markets.

Job Description

We are seeking a Customer Service Specialist who will be the first point of contact for clients, responsible for delivering exceptional support and maintaining lasting relationships. This role requires strong communication skills, a detail-oriented mindset, and a passion for helping others. You will play a key role in representing the Signal Tru Brand standard of excellence.

Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Resolve client issues efficiently while maintaining a positive attitude
Maintain accurate records of customer interactions and transactions
Collaborate with internal departments to ensure customer satisfaction
Identify and escalate priority issues when necessary
Assist with order processing, account management, and follow-up support
Gather customer feedback to improve service processes and client experience

Qualifications

High school diploma or equivalent required; Associate or Bachelor's degree preferred
Minimum of 1-2 years of customer service experience in a professional environment
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Proficiency with customer service software, CRM systems, and Microsoft Office Suite
Ability to work independently and manage time effectively
Adaptability and willingness to learn in a fast-paced setting

Additional Information

Benefits

Competitive salary: $55,000 - $60,000 annually
Growth opportunities within a rapidly expanding company
Hands-on training and skill development
Supportive and collaborative team culture
Paid time off and paid holidays
Health and wellness program options
Opportunities for internal promotion and career advancement

Apply

Vacancy posted 3 days ago

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