Customer Service Representative

Customer Service Representative

We are seeking a dedicated customer service specialist to serve as the primary point of contact for our customers across multiple communication channels. This role involves managing customer inquiries, processing orders, and handling subscription services, while maintaining exceptional service standards.

Key Responsibilities:

Customer Service & Order Management

• Respond promptly to customer inquiries via email, phone, and social media regarding order placement, order status, shipping information, cancellations, tracking numbers, invoices, payment methods, and subscriptions.
• Monitor and update order statuses in WP Admin from "pending" to "completed" to maintain accurate records.

Returns & Refunds

• Process returned items notifications and issue refunds when items are received at the warehouse.
• Proactively contact customers to confirm return intentions and encourage reorders when appropriate.

Administrative & System Management

• Handle stock transfers from fulfillment center.
• Manage reports for event deposits and payments.
• Process payment authorizations for general reimbursables.

Required Skills & Qualifications:

Required Minimum Education and Experience

High school diploma and two years in a related customer service position OR an associate's degree

Technical Skills

• Proficiency with a variety of customer management tools.
• Strong computer skills (Google and Microsoft Office Suite, and ability to navigate multiple software platforms.
• Experience with order management and subscription systems preferred.

Communication Skills

• Excellent written and verbal communication abilities.
• Professional phone etiquette and email correspondence skills.
• Active listening skills and ability to understand customer needs.

Personal Attributes

• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong communication, organizational, and project-management skills.
• Problem-solving mindset with focus on customer satisfaction.
• Patience and empathy when dealing with customer concerns.
• Proactive approach to customer service and issue resolution.

Additional Information :

This position is based in Birmingham, AL, with hybrid flexibility to work from home to answer calls and emails, and in our corporate on occasion.

To Apply: Please submit your résumé and a brief cover letter outlining your interest in the role and relevant experience.

We offer a collaborative, creative work environment in the heart of Birmingham, a competitive salary, BCBS insurance, 401K, and other benefits.