Clinical Case Manager

Clinical Case Manager (Part Time)

REPORTS TO: Manager, Mental Health Services

SUMMARY

The Part-Time Clinical Case Manager will provide comprehensive case management services to clients in need of mental health and social support. The ideal candidate will work closely with clients to assess needs, develop individualized service plans, and ensure the coordination of care. This role involves working collaboratively with clients, families, and healthcare providers to promote optimal mental health and well-being. S/he works in collaboration with the clinical team to ensure program compliance and meeting individual client needs. S/he reports to the Manager of Mental Health Services and follows his/her guidance and direction in a collaborative manner with respect to the organization.

RESPONSIBILITIES

• Conduct initial and ongoing assessments of clients' physical, emotional, social, and mental health needs.
• Conduct client intake assessments, including mental health evaluations, psychosocial assessments, and risk assessments.
• Collect medical histories, psychosocial information, and relevant background to create a comprehensive picture.
• Develop and implement individualized service plans that outline short- and long-term goals.
• Develop individualized care plans with specific goals and objectives based on assessments.
• Provide counseling/therapy services to a caseload of up to 10 individuals.
• Provide ongoing case management services, including crisis intervention, counseling, and resource referrals.
• Coordinate with mental health professionals, medical providers, social services, and other external agencies to ensure holistic care for clients.
• Monitor client progress, adjust service plans as necessary, and maintain accurate and timely case documentation.
• Identify barriers to care, and evaluate the clients' support network, resources, and strengths.
• Advocate on behalf of clients to access services, including housing, medical care, employment assistance, and financial support.
• Maintain confidentiality of all client information in accordance with agency policies and legal requirements.
• Collaborate with clients, families, and interdisciplinary teams to establish realistic, achievable health goals.
• Adjust care plans as needed based on client progress, feedback, and changes in condition.
• Identify and connect clients to resources, such as social services, financial assistance, housing, and community programs.
• Make referrals to appropriate healthcare providers, specialists, or agencies.
• Ensure clients have access to necessary treatments, medications, or therapies and help overcome barriers to care.
• Advocate for clients' needs, ensuring they receive quality care.
• Educate clients and families on mental health conditions, treatment options, and preventive care.
• Empower clients to make informed decisions regarding their mental health and services.
• Serve as a liaison between clients, social service providers, and community organizations.
• Facilitate communication among interdisciplinary teams.
• Respond to and manage client crises, such as mental health or substance use crises, medical emergencies, or housing instability.
• Provide emotional support and crisis counseling as needed.
• Collaborate with emergency response teams, when necessary, to address acute needs.
• Conduct regular follow-up sessions to assess clients' progress and address any ongoing needs.
• Monitor clients' adherence to treatment plans, medication regimens, and therapy recommendations.
• Adjust interventions and support as required to maintain progress toward goals.
• Maintain detailed, accurate records of client interactions, assessments, care plans, referrals, and outcomes.
• Ensure compliance with legal, ethical, and organizational standards in documentation.
• Prepare reports on case outcomes, program metrics, and any significant issues encountered.
• Participate in program evaluation, identifying areas for improvement based on client outcomes and feedback.
• Contribute to the development of best practices and policies to enhance service delivery.
• Engage in continuous learning and training to improve case management skills and adapt to changes in the healthcare field.
• Ensure adherence to healthcare regulations, privacy laws (such as HIPAA in the U.S.), and ethical standards.
• Identify and mitigate potential risks, such as safety concerns or compliance issues.
• Maintain and safeguard the rights of each family/child to privacy, respect and confidentiality.

General:

• Represent PRAB in external meetings and events, and engage community and program participants
• Attend regular staff meetings, supervision sessions, and training as needed.
• Attending external workshops and in-service training provided by funders, etc.
• Perform other duties as assigned by the Manager of Mental Health Services.

QUALIFICATIONS

• Master's degree in social work (MSW), Counseling, or related field (required)
• Current licensure in the state of New Jersey (LCSW, LPC, or similar) (preferred).
• Minimum of 2 years of experience in case management or clinical services.
• Experience working with individuals facing mental health challenges, trauma, substance use disorders, or homelessness.
• Strong knowledge of community resources, social services, and mental health care systems.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks.
• Proficiency in electronic health records (EHR) systems and basic computer applications
• Bilingual Spanish (preferred)

KNOWLEDGE, SKILLS & ABILITIES

• Fully committed to PRABs vision, mission, and strategic goals and outcomes
• Ensure compliance with PRAB rules, regulations and procedures in accordance with PRAB Employee Handbook.
• Evidence of emotional maturity and stability.
• Ability to seek supervision and use it constructively.
• Proven ability to work effectively in a team setting
• Proven ability to work well with diverse groups
• Proven ability to handle multiple tasks effectively under pressure
• Demonstrated maturity, integrity, and sound judgment

Physical Demands and Working Environment

• Regularly stand, sit, and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell
• Frequently lift and/or move up to 25 pounds
• Generally, work in an office environment but may occasionally be required to perform job duties outside of the typical office setting.

Compensation and Hours

• This is a part-time, non-exempt, hourly position.
• Salary is based on a pre-established range and is commensurate with experience.
• Flexible hybrid schedule that may include early evening and weekend work hours.
• Primarily local travel during business as needed.
• Eligible for some PRAB benefits, including sick days.

PRAB IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER