Guest Service Representative

Residence Inn Dana Point San Juan Capistrano

Compensation: $22.00 to $23.00 per hour

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Experience Southern California coastal living at Residence Inn Dana Point San Juan Capistrano, an extended stay and pet friendly hotel near the best of Orange County. Explore top local attractions such as Historic Mission San Juan Capistrano, Dana Point Harbor, and the sandy shores of Doheny State Beach. Outdoor enthusiasts can enjoy Rancho Mission Viejo Riding Park, The Oaks, and seasonal whale watching along the coast. After a day of adventure, return to spacious studio and one bedroom suites featuring fully equipped kitchens, complimentary high speed Wi-Fi, and flat screen TVs, ideal for families or long term guests. Start your morning with a complimentary breakfast buffet, stay active at our Sport Court, putting green, and fitness center, or relax by the outdoor pool. Whether visiting for business or leisure, Residence Inn Dana Point San Juan Capistrano offers the comfort, convenience, and relaxed coastal atmosphere you need for an unforgettable stay.